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Jr. Customer Service Officer (Jakarta Based)

BTSE

Jakarta, IndonesiaHybridFull-timeNo compensation foundPosted 1mo agoVerified open 4 days ago
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At a glance

Compensation
No compensation found
Location
Jakarta, IndonesiaHybrid
Schedule
Full-time
Work Authorization
Not specified

Requirements

Credentials this posting asks for.

Bachelor's degree

Job overview

BTSE is hiring a Jr. Customer Service Officer (Jakarta Based). BTSE Group is seeking a Customer Service Officer to provide professional, prompt, and accurate customer service to BTSE Indonesia users across various communication channels. This role involves handling inquiries, issues, and complaints in accordance with company standard operating procedures, and coordinating with relevant teams for resolution.

Key focus areas include Deliver professional, responsive, and solution-oriented service through various communication channels., Handle customer inquiries, requests, and complaints by providing accurate, clear, and consistent information., and Record, manage, and monitor every customer ticket within the ticketing system until resolution..

Successful candidates bring Diploma Or Bachelor Degree and Customer Service Experience. Important skills include LiveChat, Email, Social Media, English, Analytical Skills, and Problem-Solving Skills. Preferred (not required): Crypto Asset Industry Knowledge, Fintech Industry Knowledge, Cryptocurrency Ecosystem Knowledge, and Digital Asset Ecosystem Knowledge.

Skills & qualifications

RequiredNice to have

Skills

LiveChatEmailSocial MediaEnglishAnalytical SkillsProblem-Solving SkillsWork IndependentlyCollaborationCommunication SkillsDetail-OrientedResponsibleWork Under PressureAdaptabilityCrypto Asset Industry KnowledgeFintech Industry KnowledgeCryptocurrency Ecosystem KnowledgeDigital Asset Ecosystem KnowledgeBlockchain Ecosystem Knowledge

Qualifications

Diploma Degree (D3) or Bachelor's Degree (S1)Customer Support/Customer Service Representative ExperiencePrior Experience in Crypto Asset, Fintech, or Similar IndustriesProfessional Experience Within Cryptocurrency, Digital Asset, Blockchain, or Fintech Ecosystems

Full job description

About BTSE:

BTSE Group is a global leader in fintech and blockchain technology, anchored by three core business pillars: Exchange, Payments, and Infrastructure Development. Serving over 100 corporate clients worldwide, we provide white-label exchange and payment solutions. Our offerings encompass everything from exchange infrastructure hosting and development to custody, wallets, payments, blockchain integration, trading, and more.

We are looking for talented professionals in marketing, operations, customer support, and other departments. The roles offered may be on-site, remote, or hybrid, in collaboration with our local partner.

About the Opportunity:

We are looking for a Customer Service to provide professional, prompt, and accurate customer service to all BTSE Indonesia users across various communication channels, ensuring all inquiries, issues, and complaints are handled in accordance with company standard operating procedures.

Responsibilities:

  • Deliver professional, responsive, and solution-oriented service through various communication channels, including Live Chat, Email, and social media.
  • Handle customer inquiries, requests, and complaints by providing accurate, clear, and consistent information regarding BTSE Indonesia's products, services, features, and policies.
  • Record, manage, and monitor every customer ticket within the ticketing system until resolution, ensuring compliance with Standard Operating Procedures (SOP) and Service Level Agreements (SLA).
  • Conduct initial analysis and investigation into issues reported by customers, and coordinate with relevant teams when necessary to ensure a proper resolution.
  • Provide education and guidance to customers regarding the use of the BTSE Indonesia platform, including the registration process, account verification (KYC), deposits, withdrawals, crypto asset trading, and available features.

Requirements:

  • Minimum of a Diploma degree (D3) or Bachelor's degree (S1).
  • Proven experience as a Customer Support/Customer Service representative.
  • Prior experience in the crypto asset, fintech, or similar industries is highly advantageous.
  • Proficiency in English to understand documentation and communicate effectively via email or chat.
  • Strong analytical and problem-solving skills, with the ability to work independently as well as within a team.
  • Excellent, clear, and professional communication skills.
  • Detail-oriented, responsible, and capable of working effectively under pressure.
  • Ability to collaborate well within a team and across different departments.
  • Highly adaptable to changes in processes, technology, and business needs.

Nice to Have

Prior professional experience within the cryptocurrency, digital asset, blockchain, or Fintech ecosystems.

Perks & Benefits:

  • Competitive total compensation package
  • Various team-building programs and company events
  • And many more! Apply and let us tell you more!

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