Lead Guest Services Team Member
Pilot Company (Pilot Flying J)
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At a glance
Job overview
Pilot Company (Pilot Flying J) is hiring a Lead Guest Services Team Member. The Lead Guest Services Team Member processes merchandise and fuel transactions, leading a shift of one-to-two cashiers. This role involves completing end-of-shift reports, ensuring compliance with company guidelines for restricted merchandise, and maintaining a clean work area. The team member also promotes products, delivers quality service, handles guest complaints, and assists with other travel center functions.
Key focus areas include Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions, Complete end-of-shift reports and close out procedures, and Follow company and local guidelines with regards to the sale of any restricted merchandise items.
Important skills include Process Transactions, Complete End-Of-Shift Reports, Close Out Procedures, Follow Company Guidelines, Maintain Organized Work Area, and Maintain Clean Work Area.
Skills & qualifications
Skills
Benefits
Full job description
The purpose of this job is to process merchandise and fuel transactions. Essential Functions include:
- Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
- Complete end-of-shift reports and close out procedures
- Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
- Maintain an organized and clean work area
- Use suggested selling methods to promote and sell products
- Ensure quality service is delivered to every guest
- Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
- Determine break schedules and team member placement during shift
- Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
- Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
- Ensure all activities are in compliance with rules, regulations, policies, and procedures
- Complete other duties as assigned
Pay Rates Starting between: $11.95 - $16.95 / hour
- Fuel Discount
- Nation-wide Medical Plan/Dental/Vision
- 401(k)
- Flexible Spending Accounts
- Adoption Assistance
- Tuition Reimbursement
- Flexible Schedule
- Weekly Pay
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