Executive Desktop Support Engineer
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At a glance
Requirements
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Job overview
Insight Global is hiring an Executive Desktop Support Engineer. Insight Global is seeking highly skilled IT Support Engineers to provide dedicated, high-touch technical support for Vice Presidents and Directors. This role focuses exclusively on executive-level support, ensuring seamless technology experiences for leadership during meetings and daily operations. The engineer will work in a Dell environment, supporting Microsoft Teams, Windows 10/11 troubleshooting, and iOS devices, and will collaborate with various IT teams.
Key focus areas include Provide executive‑level technical support for VP and Director users, Troubleshoot Dell PCs, printers, peripherals, Microsoft Teams, Windows 10/11, and iOS devices, and Support presentations and conference rooms in collaboration with Executive Admins.
Successful candidates bring CompTIA A+ Certification, CompTIA Network+ Certification, and Microsoft O365 Certification. Important skills include Dell PCs, Printers, Peripherals, Microsoft Teams, Windows 10, and Windows 11.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
Insight Global is seeking highly skilled IT Support Engineers to provide dedicated, high-touch technical support for Vice Presidents and Directors. This role is focused exclusively on executive-level support and is not part of the general help desk. You will ensure seamless technology experiences for leadership, particularly during meetings and daily operations. You’ll work in a Dell environment and support Microsoft Teams, Windows 10/11 troubleshooting, and iOS devices. Collaboration with cloud, security, compliance, and Intune teams is essential. You will partner with Executive Admins to support technical assistance for presentations and conference rooms for leadership meetings and events, in addition to managing VP level laptops, desktops, mobile devices and peripherals.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
Experience supporting VP or Director-level users in a corporate IT environment.
Strong troubleshooting skills with:
Dell PCs, printers, and peripherals
Microsoft Teams (login issues, meeting access, profile loading)
Windows 10 and 11 (license/certificate issues, migration impacts)
iOS devices (iPads, iPhones)
Ability to identify root causes of application and imaging issues (e.g., Teams not loading in conference rooms).
Familiarity with ticketing systems and Level 3 escalation processes.
Excellent communication and organizational skills.
Ability to work cross-functionally with cloud, security, compliance, and Intune teams.
Comfortable diagnosing issues without executing changes.
Ability to obtain clearance Experience with a Windows 10 to 11 migration
Understanding of AV Systems (Crestron, Logitech, etc.)
CompTIA A+, Network+ and Microsoft o365 certifications
Experience with ServiceNow
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