Assistant Front Desk Manager
At a glance
Job overview
Four Seasons is hiring an Assistant Front Desk Manager. Four Seasons seeks an Assistant Front Desk Manager to lead the front desk team at its Jackson Hole resort, ensuring guest satisfaction through smooth registration, billing accuracy, and exceptional service. The role involves training staff, handling guest requests, coordinating with housekeeping, and upholding Forbes standards while contributing to strategic planning and resort-wide initiatives.
Key focus areas include Plan, organize and direct the work of the Front Desk while ensuring guest satisfaction, Ensure the smooth registration and cashiering functions of the Front Desk, and Responsible for check-in and check-out of guests.
Preferred (not required): Guest Satisfaction, Customer Service, Hospitality, and Professionalism.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
No matter the season, Jackson Hole offers a lifestyle built around outdoor adventure, meaningful connections, and unforgettable moments. Surrounded by the iconic peaks of Grand Teton and the natural beauty of nearby Yellowstone National Park, Four Seasons Resort and Residences Jackson Hole offers more than a workplace. It’s an inspiring place to grow your career, build community, and explore year-round. From world renowned skiing and snowboarding in the winter to hiking, wildlife viewing, and endless outdoor recreation throughout the warmer months, there’s always something new to discover in heart of the American West.
Responsibilities
- Plan, organize and direct the work of the Front Desk while ensuring guest satisfaction.
- Ensure the smooth registration and cashiering functions of the Front Desk
- Responsible for check-in and check-out of guests.
- Assisting guests throughout their stay as a first point of contact
- Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
- Ensuring billing accuracy.
- Provide guests with opportunities to upgrade their initial booking to a superior room type.
- Reviews daily arrivals, VIPs, special request, group needs, room assignments and coordinates with Housekeeping Department the needs of guests.
- Select, train, evaluate, lead, motivate, and coach all employees in the Front Desk to ensure that established cultural and core standards are met.
- Over see Front Desk Receptionist, Supervisors and Managers in Training.
- long-range strategic planning for outlet operation.
- Attend all Resort wide learning sessions, and operational meetings.
- Represent the Front Desk and Rooms division in absence of the Front Desk Manager.
- Understand and reinforce Forbes standards within Front Desk Department.
Preferred Qualifications
- Must be willing to work a flexible schedule in order to accomplish all major responsibilities. This will include any day of the week, all shifts, and holidays.
- High attention to detail and customer service skills
- Candidates must have excellent personal presentation and interpersonal skills.
- College degree preferably specializing in hotel/restaurant management, two to three years previous experience in a line, supervisory or assistant manager position in Rooms.
- Proficient clerical and administrative skills.
- Successful candidate must possess legal work authorization in the United States
- Must be fluent in English.
Benefits!
- Discounted housing available
- Employee Travel Program!
- Medical, dental and vision insurance for you and your family
- 5 Weeks PTO
- Retail, spa and F&B discounts
- Free Employee Cafeteria meals
- Free uniform dry cleaning
- Discounted/transferable ski passes
- Free ski storage
We look forward to receiving your application!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf