Medical Support Executive, Punjabi
Punjab, IndiaJobPosted 2mo agoStill listed 4 days ago
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Job overview
YosAid Innovation Foundation, in partnership with Noora Health, runs a WhatsApp‑based Remote Engagement Service to support families after the Care Companion Program. The role involves managing tech platforms, answering patient queries, translating Punjabi and Hindi messages, documenting interactions, and conducting surveys to improve caregiver support.
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Full job description
WHO WE ARE YosAid Innovation Foundation works with health systems in India to promote innovative healthcare practices and skills among the patients and their families.
As part of this effort, YosAid has partnered with Noora Health to implement the Care Companion Program in India and support Noora Health’s mission of strengthening health systems by equipping family caregivers with the knowledge and skills to care for their loved ones. Founded in 2014, Noora Health turns hospital hallways and waiting rooms into classrooms by tapping into the most compassionate resources available for the patient’s care: their own family. With support from governments and partners in India, Bangladesh, Indonesia, and Nepal, Noora Health has trained more than 58 million caregivers and patients across 16,300+ facilities using their flagship caregiver education and training curriculum, the Care Companion Program (CCP). In a cohort of patients, the CCP reduced post-surgical cardiac complications by 71%, maternal complications by 12%, newborn complications by 16%, and newborn mortality by 18%. Noora Health is an Audacious Project Grantee and received the Skoll Foundation Award for Social Innovation. To learn more, watch our TED Talk, Skoll feature, or read about our partnership with the World Health Organization. WHAT YOU WILL DO You will be working on our WhatsApp based Remote Engagement Service (RES), which is a follow-up to our intervention Care Companion Program (CCP). This service provides families a platform to ask medical and non-medical questions in their regional language. You will be answering their queries through this platform and call them as and when needed. You are expected to
- Manage all tech platforms related to our Remote engagement service (like copilot, rapidpro, turn, text-it, WhatsApp etc.)
- Respond to queries asked by patients and families as per training given by our team.
- Translating the questions from regional languages (Punjabi Hindi) to English for our medical team to understand.
- Documenting the conversations as per protocols.
- Keeping the Remote engagement service reports up to date on the drive.
- Calling families, talking to them in one of these regional languages (Punjabi /Hindi) and recording the call details as per the format given.
- Conducting surveys as and when needed.
- Participate in any additional activities related to the RES.
WHAT WE ARE LOOKING FOR
- Fresh candidates from BSC - nursing background can apply. (Good to have 1/2 years of clinical experience)
- Fluency in speaking, reading, and writing one of these languages (Punjabi ). We will be testing language skills to ensure you can communicate with families and with our medical team.
- Proficiency in Hindi language will be preferred.
- Comfortable using android phones, laptop, web browsers, Gmail, and other popular online websites.
- Working hours - 8 hours
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