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MANILA International CSR | Non-voice | Retail - Beauty, Health, & Wellness Account

Support Services Group

Pasig, PhilippinesJobNo compensation foundPosted 2mo agoSeen in employer's feed 2 days ago
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At a glance

Compensation
No compensation found
Location
Pasig, Philippines
Work Authorization
Not specified

Job overview

Support Services Group is hiring a MANILA International CSR | Non-voice | Retail - Beauty, Health, & Wellness Account. The Call Center Representative will be the primary link between the company and clients, providing top-notch assistance over the phone. This role requires a personable, customer service-oriented individual who is detail-oriented and capable of finding efficient solutions. The representative will handle inbound and outbound calls, troubleshoot problems, and build customer relationships.

Key focus areas include Handle inbound and outbound client calls in a timely manner, Follow company's call center scripts, and Respond to customer needs efficiently and accurately.

Successful candidates bring Senior High School Graduate. Important skills include Customer Service, Detail-Oriented, Problem Solving, Handle Inbound And Outbound Client Calls, Follow Call Center Scripts, and Troubleshooting.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceDetail-OrientedProblem SolvingHandle Inbound and Outbound Client CallsFollow Call Center ScriptsTroubleshootingFielding ComplaintsVerify or Clarify InformationDiffuse Angry or Upset ClientsBuild Relationships With CustomersCRM SoftwareMake SalesRecommend Additional Services and ProductsCommunication Skills in EnglishBasic Computer NavigationTyping SkillsWilling to LearnPositive AttitudeAbility to Follow InstructionsFollow Company ProceduresComfortable Working in a Fast-Paced EnvironmentHandle Customer Inquiries Professionally and Courteously

Qualifications

Senior High School GraduateWilling to Work OnsiteWilling to Work on a Shifting Schedule

Full job description

About the Call Center Representative Position

We're seeking a personable, customer service-oriented individual to join our team as a Call Center Representative. As the primary link between our company and both current and potential clients, you'll be responsible for providing top-notch assistance to those reaching out to us over the phone.

In addition to having excellent customer service skills, you'll also need to be detail-oriented and able to find solutions in a timely, efficient manner.

Call Center Representative Responsibilities

  • Handle inbound and outbound client calls in a timely manner

  • Follow company's call center scripts

  • Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues

  • Work with the client to verify or clarify information

  • Diffuse angry or upset clients as needed

  • Build relationships with customers based on trust and reliability

  • Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance

  • Make sales or recommend additional services and products to customers

  • Attend all necessary training as needed

Call Center Representative Requirements

  • At least Senior High School Graduate (SHS).

  • Good communication skills in English.

  • Basic computer navigation and typing skills.

  • Willing to learn and receive training.

  • Positive attitude and strong customer service orientation.

  • Ability to follow instructions and company procedures.

  • Comfortable working in a fast-paced environment.

  • Willing to work onsite and/or on a shifting schedule, if required.

  • Ability to handle customer inquiries professionally and courteously.

  • No prior call center experience required; fresh graduates and career starters are welcome to apply.

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