Call Center Representative
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At a glance
Job overview
Insight Global is hiring a Call Center Representative. The Call Center Representative will schedule appointments for podiatry and orthopedics in a cubicle setting. This role involves managing call volume, which is highest on Mondays and Tuesdays, with each call lasting approximately 3:30-5 minutes. The representative will also handle patient scheduling, insurance additions, and telephone encounters within the EPIC system.
Key focus areas include Schedule podiatry and orthopedics appointments, Manage call volume efficiently, and Handle patient scheduling within EPIC.
Successful candidates bring Healthcare Call Center Experience, High School Diploma, and Patient Scheduling and Insurance Entry Experience in EPIC. Important skills include Typing 35 WPM, Multitasking, Scheduling Patients, Adding Insurance, Telephone Encounters, and EPIC.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
Day to Day:
Scheduling for podiatry and orthopedics appointments
Environment: cubical setting
Mondays and Tuesdays are the busiest days and call volume decreases throughout the week
Each call lasting 3:30-5 minutes
Training: 2 weeks depending on experience
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
Must Haves:
1 year healthcare call center experience
Can type at least 35 words a minute
Can multi task (speak on the phone and type at the same time)
Experience scheduling patients, adding insurance, and telephone encounters within EPIC
Tech Savvy, comfortable working with 2 screens
Education: HS diploma
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