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Velvet Taco Shift Manager

Choctaw Nation of Oklahoma

Durant, OKFull-timeNo compensation foundPosted 2mo agoSeen in employer's feed 3 days ago
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At a glance

Compensation
No compensation found
Location
Durant, OK
Schedule
Full-time
Work Authorization
Not specified

Job overview

Choctaw Nation of Oklahoma is hiring a Velvet Taco Shift Manager. The Food & Beverage Shift Manager will oversee operations during their assigned shift, ensuring customer satisfaction and adherence to company standards and procedures. This role involves managing line staff, monitoring compliance, scheduling associates, and participating in recruitment and training. The manager will also address customer complaints and maintain service standards.

Key focus areas include Manage line staff to deliver great guest service, teamwork and camaraderie, Monitor associates for adherence to company and/or franchise standards and procedures, and Schedule associates and ensure correct staffing levels and adjustments are made.

Successful candidates bring Knowledge About Both Products, Service, And The Appearance Of All Operating Beverage Outlets and Knowledgeable In Food And Beverage Cost Control Systems And Methods. Important skills include Guest Service, Collaboration, Camaraderie, Staff Scheduling, Labor Cost Control, and Recruitment.

Skills & qualifications

RequiredNice to have

Skills

Guest ServiceCollaborationCamaraderieStaff SchedulingLabor Cost ControlRecruitmentSelectionTrainingCustomer Complaint ResolutionAssociate Issue ResolutionPoint of Sale System Issue ResolutionDepartmental Service Standards MaintenanceSanitation DirectingFood and Beverage Product KnowledgeFood and Beverage Service KnowledgeFood and Beverage Outlet Appearance KnowledgeFood and Beverage Cost Control Systems

Qualifications

1 Year Directly Related Experience

Full job description

Job Purpose or Objective(s): As the Food & Beverage Shift Manager, you will manage operations on assigned shift to, and customer satisfaction, following established company standards and procedures. You will report to the Venue Manager of the venue.

Primary Tasks:

  1. You will manage line staff to deliver great guest service, teamwork and camaraderie.

  2. Monitor associates for adherence to company and/or franchise standards and procedures.

  3. Schedule associates and ensure correct staffing levels and adjustments are made observing guest needs while controlling labor costs to increase profits.

  4. Participate in the recruitment, selection, recommendation for hire and training process for new associates.

  5. You will monitor guest satisfaction through face-to-face contact with customers.

  6. Resolve any customer complaints or problems according to standard conflict resolution protocol.

  7. Resolve associate and point of sale system issues.

  8. Maintain departmental qualitative and quantitative service standards as established in the department's Standard Operation Procedures.

  9. Direct the sanitation of all assigned areas.

  10. Perform other responsibilities as may be assigned.

Job Requirements:

  • Knowledge about both products, service, and the appearance of all operating beverage outlets

  • Knowledgeable in food and beverage cost control systems and methods

  • One (1) year experience directly related experience

Job Identification: 28281

Job Category: Food and Beverage

Posting Date: 05/29/2026, 5:15 PM

Job Schedule: Full time

On-Site/Remote: On-Site

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