Olive Jobs
Kroger Family of Companies logo

CUSTOMER SERVICE/SERVICE BOOTH CLERK

Kroger Family of Companies

Syracuse, UTJobNo compensation foundTracked 3w agoSeen in employer's feed 3 days ago
Evaluate my fit

Most applications go out cold — see where you stand first. No sign-up to start.

Don't just apply. Show up ready.

Olive works from this exact posting — no sign-up to start.

Evaluate your fitSee where you stand — strengths, gaps, and what to fix first.Get started →Tailor your résuméRewritten against this posting, with a diff of every change.Get started →Practice the interviewA voice mock interview built from this job description.Get started →

At a glance

Compensation
No compensation found
Location
Syracuse, UT
Work Authorization
Not specified

Job overview

Kroger Family of Companies is hiring a CUSTOMER SERVICE/SERVICE BOOTH CLERK. The Customer Service/Service Booth Clerk creates an outstanding customer experience by delivering exceptional service, maintaining a safe and clean environment, and supporting store policies. They answer product questions, process transactions efficiently, handle returns, communicate promotions, and uphold safety and compliance standards while embodying Kroger’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Key focus areas include Create a welcoming environment by answering product questions and assisting customers., Maintain knowledge of department merchandise to provide suggestions and information., and Process customer transactions quickly, accurately, and efficiently..

Important skills include Communication and Basic Math. Preferred (not required): Customer Service and Second Language.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceCommunicationBasic MathSecond Language

Qualifications

Must Be 18 or OlderRetail GroceryCashierCustomer Service Experience

Full job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.

  • Gain and maintain knowledge of products sold within the departments and respond to questions and make suggestions about products.

  • Report pricing and scanning discrepancies to the appropriate manager.

  • Process customer transactions quickly, accurately, and efficiently.

  • Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures.

  • Communicate new and on-going special programs and promotions to customers.

  • Handle funds, coupons, tenders, etc. according to company policy.

  • Maintain an awareness of inventory/stocking conditions to capture ordering system integrity (including Computer Assisted Ordering).

  • Label, stock and inventory department merchandise.

  • Report product ordering/shipping discrepancies to the department manager.

  • Stay current with present, future, seasonal and special ads.

  • Follow established policies and procedures for post office, money orders, licenses, utility payments, gift cards, gift certificates, lottery tickets, money transfers, data tix, Smith tix, bus passes, store mail, ski passes, Western Union, hunting licenses and keys.

  • Observe scheduled shift operating hours.

  • Answer all store telephone calls promptly and professionally according to department training.

  • Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, and associate/customer engagement rules are being followed.

  • Adhere to all food safety regulations and guidelines on product returns.

  • Reinforce safety programs by complying with safety procedures; identify unsafe conditions and notify store management.

  • Notify management of customer or employee accidents.

  • Report all safety risks/issues and illegal activity, including robbery, theft or fraud.

  • Comply with all state, county and local weights and measures laws and labeling requirements.

  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

  • Must be 18 or older

  • Ability to handle stressful situations

  • Effective written and oral communication skills

  • Knowledge of basic math (e.g., counting, addition, and subtraction)

Desired

  • Retail grocery

  • Cashier

  • Customer service experience

  • Second language: speaking, reading and/or writing

You've read the whole posting — now see how you match it.

Evaluate my fit
CUSTOMER SERVICE/SERVICE BOOTH CLERK | Olive Jobs