Vice President of Customer Success
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At a glance
Job overview
Vangst is hiring a Vice President of Customer Success. The Vice President of Customer Success will lead strategic projects for a cannabis technology firm, collaborating with executive stakeholders, product, engineering, and operations teams. Based remotely in California, the role drives process improvement, risk management, and client engagement while representing the organization at industry events.
Key focus areas include Lead planning, coordination, and execution of strategic projects supporting regulated cannabis operations, Serve as primary point of contact for key client initiatives and build strong relationships, and Partner with internal teams to deliver high‑quality solutions that meet client objectives.
Important skills include Software Project Management, Stakeholder Management, Organizational Skills, Risk Management, Continuous Improvement Process, and Regulatory Compliance. Preferred (not required): Project Management, Program Management, Cross‑Functional Coordination, and Strategic Thinking.
Skills & qualifications
Skills
Qualifications
Full job description
🚨 Now Hiring: VP, Customer Success– Cannabis Technology (Remote | California Residents Only) 🚨
Vangst is partnering with an innovative leader in cannabis technology to identify an experienced VP, Customer Success to support strategic initiatives within one of the largest regulated cannabis markets in the United States.
As the cannabis industry's leading hiring platform, Vangst connects top cannabis companies with exceptional talent across cultivation, manufacturing, retail, operations, executive leadership, and technology. This opportunity offers the chance to join a growing organization that is helping shape the future of cannabis compliance and regulatory technology.
This is a high-impact leadership position for an experienced project management professional who enjoys collaborating across multiple departments, driving large-scale initiatives, and working directly with executive stakeholders and government partners. The ideal candidate is highly organized, solutions-oriented, and thrives in fast-paced, mission-critical environments.
What You'll Be Doing
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Lead the planning, coordination, and successful execution of strategic projects supporting regulated cannabis operations.
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Serve as the primary point of contact for key client initiatives, building strong relationships through proactive communication, collaboration, and strategic planning.
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Partner with internal teams including Product, Engineering, Customer Success, Operations, and Executive Leadership to deliver high-quality solutions that meet client objectives.
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Coordinate multiple cross-functional initiatives while managing timelines, priorities, resources, and project deliverables.
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Drive continuous process improvement by identifying operational challenges and implementing scalable solutions.
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Translate business requirements into actionable project plans while working closely with technical teams to ensure successful implementation.
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Manage project risks, dependencies, issue resolution, testing activities, documentation, and change management throughout the project lifecycle.
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Present project updates, key metrics, and strategic recommendations to executive leadership and client stakeholders.
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Support system enhancements, operational improvements, data initiatives, and ongoing maintenance activities.
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Represent the organization during client meetings, industry events, and other strategic engagements as needed.
Qualifications
The ideal candidate will bring a combination of strong project leadership, client management, and technology implementation experience.
Preferred qualifications include:
✔ 2+ years of experience serving as a Project Manager or Program Manager on projects or maintenance engagements valued at $5 million or more.
✔ Proven experience delivering complex, mission-critical technology or software solutions.
✔ Strong stakeholder management skills with the ability to communicate effectively across technical teams, business leaders, and executive leadership.
✔ Experience translating business needs into actionable project plans and coordinating successful implementation.
✔ Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
✔ Experience identifying risks, solving operational challenges, and driving continuous improvement initiatives.
✔ Government project experience is a plus.
✔ Experience working within highly regulated industries is strongly preferred.
✔ Cannabis industry experience or knowledge of cannabis regulations is highly desirable.
✔ Must currently reside in California.
Why This Opportunity?
This is an opportunity to join a growing technology organization that plays a critical role in supporting the legal cannabis industry through innovative software solutions and regulatory compliance initiatives. The role offers significant visibility, meaningful project ownership, and the opportunity to work alongside talented professionals solving complex operational and technology challenges.
📍 Location: Remote (California residents only)
✈️ Travel: Up to 25%
If you're interested in learning more about this confidential opportunity, apply through Vangst or connect with our recruiting team. All inquiries will be handled with the utmost confidentiality.
About Vangst
Founded in 2016, Vangst is the cannabis industry's leading hiring platform, connecting top cannabis companies with exceptional talent across cultivation, manufacturing, retail, operations, executive leadership, and technology. From temporary staffing to direct hire recruitment, Vangst has helped facilitate thousands of cannabis hires nationwide and remains a trusted workforce partner for many of the industry's most recognized operators.
Helping cannabis companies grow through people.
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