Help Desk Specialist
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At a glance
Job overview
NuAxis Innovations is hiring a Help Desk Specialist. NuAxis Innovations is seeking a Help Desk Specialist to support enterprise IT operations in a federal environment. This role requires strong troubleshooting skills, responsiveness, and adherence to SLA-driven support models. The company is a federal IT company focused on customer experience.
Key focus areas include Provide Tier 1 IT support to end users and system administrators, Troubleshoot desktop, application, and network issues, and Manage Active Directory (accounts, permissions, group policies).
Successful candidates bring Associate's Degree and 2+ Years Help Desk Support. Important skills include Troubleshooting, Responsiveness, SLA-Driven Support Models, Active Directory, Microsoft 365, and Enterprise Applications. Preferred (not required): Federal/Government Environments, Security Frameworks, and NIST Standards.
Skills & qualifications
Skills
Qualifications
Full job description
Help Desk Specialist
Location Falls Church, VA
# of openings 2
Salary Range (Min-Max) 00
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind.
We believe happy employees do amazing work, so join our team NOW.We are seeking a Help Desk Specialist to support enterprise IT operations in a federal environment. This role requires strong troubleshooting skills, responsiveness, and adherence to SLA-driven support models.
Key Responsibilities
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Provide Tier 1 IT support to end users and system administrators
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Troubleshoot desktop, application, and network issues
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Manage Active Directory (accounts, permissions, group policies)
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Support Microsoft 365 and enterprise applications
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Provide mobile device support (iOS/Android, MDM)
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Perform device imaging, deployment, and lifecycle management
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Support VPN, remote access, and hybrid work environments
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Maintain ticketing system records and meet SLA targets
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Assist with IT asset inventory and logistics
Required Qualifications
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Associate’s degree (Bachelor’s preferred)
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2+ years of Help Desk / Desktop Support experience in enterprise IT
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Strong knowledge of Windows 10/11 and Microsoft 365
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Experience with ticketing systems and remote support tools
Preferred
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ITIL Foundation
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Experience supporting federal/government environments
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Familiarity with security frameworks (basic awareness of NIST standards)
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile:
We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. (https://nuaxis.com/about/)
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More (https://nuaxis.com/careers/) about our Benefits and Culture!
#NAI #DICE
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