DePaula Chevrolet, Inc logo

Automotive Service Advisor (full-time)

DePaula Chevrolet, Inc

Albany, NYFull-time$80–140K/yrPosted 3mo agoSeen in employer's feed 3 days ago

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At a glance

Compensation
$80–140K/yr
Location
Albany, NY
Schedule
Full-time
Work Authorization
Not specified

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Requirements

Credentials this posting asks for.

Valid Drivers License

Job overview

DePaula Chevrolet, Inc is hiring an Automotive Service Advisor (full-time). DePaula Chevrolet seeks a full-time Automotive Service Advisor in Albany, NY. This role serves as the primary contact between customers and the service department, ensuring a positive experience. The advisor will collaborate with technicians and customers to identify vehicle issues, provide accurate information, and facilitate timely repairs and maintenance services.

Key focus areas include Greet customers promptly and professionally, both in person and over the phone, Assess customer vehicle needs and communicate effectively with service technicians, and Prepare and explain repair estimates and service recommendations to customers.

Successful candidates bring 2+ Years Automotive Service Advisor Experience and Valid Driver's License. Important skills include Communication, Interpersonal Skills, Attention To Detail, Computer Systems, Software For Managing Service Orders, and Work Ethic. Preferred (not required): Automotive Systems Knowledge and Automotive Terminology.

Skills & qualifications

RequiredNice to have

Skills

CommunicationInterpersonal SkillsAttention to DetailComputer SystemsSoftware for Managing Service OrdersWork EthicAutomotive Systems KnowledgeAutomotive Terminology

Qualifications

2 Years Automotive Service Advisor ExperienceValid Drivers LicenseClean Driving Abstract

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) Match
Paid Time Off

Full job description

Join DePaula Chevrolet as a full-time Automotive Service Advisor in Albany, NY. In this role, you will be the key point of contact between our customers and the service department, ensuring a smooth and positive experience. You’ll work closely with technicians and customers to understand vehicle issues, provide accurate information, and facilitate timely repairs and maintenance services.

Expected yearly compensation $80,000 to $140,000.

Responsibilities

  • Greet customers promptly and professionally, both in person and over the phone.

  • Assess customer vehicle needs and communicate effectively with service technicians.

  • Prepare and explain repair estimates and service recommendations to customers.

  • Schedule service appointments and follow up to ensure customer satisfaction.

  • Manage service orders and maintain accurate records of all transactions.

  • Handle customer concerns and resolve issues in a professional and courteous manner.

  • Support the service department by coordinating workflow and maintaining strong communication among team members.

Requirements

  • 2 years previous experience in Automotive Service Advisor Role.

  • Strong communication and interpersonal skills.

  • Ability to work in a fast-paced environment while maintaining attention to detail.

  • Basic knowledge of automotive systems and terminology is a plus.

  • Proficient with computer systems and software for managing service orders.

  • Reliable and punctual with a strong work ethic.

  • Valid drivers license and clean driving abstract.

Benefits

  • Health, dental, and vision insurance options.

  • Life insurance

  • 401K with company match.

  • Paid time off and holiday pay.

  • Employee discounts on vehicle purchases and service.

  • Opportunities for career growth and professional development.

About the Company

DePaula Chevrolet is a premier automotive dealership located in Albany, NY. We pride ourselves on delivering exceptional customer service and quality vehicles. Our team is committed to creating a welcoming environment for our customers and employees alike, making us a trusted name in the community for automotive sales and service.

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