Stardex (YC S21) - Support Engineer
Most applications go out cold — see where you stand first. No sign-up to start.
Don't just apply. Show up ready.
Olive works from this exact posting — no sign-up to start.
At a glance
Job overview
Silver.dev is hiring a Stardex (YC S21) - Support Engineer. Stardex, an AI‑native ATS and CRM for executive search firms, seeks a Support Engineer to handle customer questions and bug reports, diagnose and fix issues, leverage AI tools, and collaborate closely with the support lead and founders, working Europe hours within a small five‑person team.
Key focus areas include Pick up customer questions and bug reports from Slack, go into their account, figure out what’s going on, and get it resolved, Diagnose and fix issues by determining root causes and applying fixes or escalating appropriately, and Reach for AI tools such as Claude Code and Cursor by default to move fast.
Successful candidates bring 2 Years Of Experience. Important skills include Claude Code, Cursor, Technical Depth, Debugging, Independent Work, and Over-Communication. Preferred (not required): PostgreSQL and Technical Sharpness.
Skills & qualifications
Skills
Qualifications
Full job description
STARDEX https://www.stardex.com
Stardex is an AI-native ATS and CRM built specifically for executive search firms. We're backed by Y Combinator. Our customers are boutique and mid-market retained search firms running their whole business on us, and we need someone who keeps them unblocked day to day.
We're a team of five. You'd work Europe hours, partner closely with our support lead, and report into the founders.
What you'll actually do
-
Pick up customer questions and bug reports from Slack, go into their account, figure out what's going on, and get it resolved
-
Most of this is diagnosing and fixing. A customer says "this isn't working," you find out why and either push a fix or loop in the right person
-
Reach for AI tools (Claude Code, Cursor, etc.) by default to move fast. This is core to how we work, not a nice-to-have
-
Work alongside our support lead, who owns the customer relationship. You bring the technical depth they don't have.
-
Over time, if you're spotting product ideas and shipping, this can grow into a product engineering role. Not the priority on day one, but the path is real
Who you are
-
~2 years of experience. You don't need to be senior, but you can debug, figure things out, and work independently without a lot of hand-holding
-
You over-communicate. This matters more than anything else in this role. You ask when you're stuck, you follow up, and you keep founders and teammates in the loop. A lot of your work won't come pre-defined, and you're comfortable in that gray area
-
Solid React experience. You'll be in the frontend pushing fixes, so this one's a hard requirement
-
Comfortable with TypeScript and reading/writing SQL to debug issues (we run Postgres, but being technically sharp matters more than the exact stack)
Why Stardex
-
Small team, real ownership, and you'll learn a ton about AI, SaaS, and how the recruiting industry actually works
-
You work directly with the founders
-
We'll give you whatever you need to be productive
-
Opportunity to grow into a product engineer to add net new features, or own more backend infra.
Selection Process
-
Silver Recruiter Screening
-
Client Resume Review
-
Client Screening Interview
-
Client Technical Interview
-
Client Cultural Fit Interview
You've read the whole posting — now see how you match it.