Customer Service Representative
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At a glance
Job overview
American Leak Detection, Inc is hiring a Customer Service Representative. The Customer Service Representative at American Leak Detection is responsible for answering customer questions, scheduling appointments, and dispatching/routing technicians for daily jobs. This role serves residential, commercial, and municipal customers throughout the NY, CT, and MA service territory.
Key focus areas include Answer phones, Explain services to potential clients, and Manage the customer experience.
Important skills include Customer Service, Telephone Skills, Communication, Oral Communication, and Microsoft Office Suite. Preferred (not required): Plumbing Industry Experience, Restoration Industry Experience, Construction Industry Experience, and Salesforce.
Skills & qualifications
Skills
Benefits
Full job description
The Customer Service Representative at American Leak Detection is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout the NY, CT and MA service territory. Benefits for our Customer Service Reps (CSRs): * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance * Salary: $20.00 - $23.00 per hour Customer Service Reps (CSR) Core Responsibilities: * Answering the phones * Explaining our services to potential clients * Manage the customer experience * Scheduling of appointments * Dispatch, routing, and scheduling of jobs for our technicians * Shift: 8 hour daytime shift, full-time * Availability: General workday is Monday through Friday, occasional weekend availability may be required Customer Service Representative (CSR) Qualifications: * Excellent customer service and telephone skills * Excellent written and oral communication skills * Proficiency in Microsoft Office Suite * Experience in the plumbing, restoration, or construction industries- a plus but not required * Experience using Salesforce is a plus but not required About American Leak Detection: American Leak Detection is the industry leader in accurate, non-destructive hidden water leak detection. Our highly trained technicians locate hidden water, sewer, gas and swimming pool leaks using our advanced technology and experience developed over 40+ years. Our millions of satisfied customers include residential homeowners and commercial businesses as well as industry professionals including plumbers, building contractors, insurance adjusters, apartment managers, restoration specialists, Homeowners Associations, and municipalities. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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