Insides Sales & Planning Manager
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Fluor is hiring an Insides Sales & Planning Manager. The Inside Sales & Planning Manager leads customer service, order management, demand forecasting, and inside sales operations for a manufacturing organization, linking customers, sales, production, supply chain, and finance to ensure exceptional service, accurate planning, and on‑time delivery.
Key focus areas include Lead and develop the Inside Sales team to support customer growth and retention, Oversee quotations, order entry, fulfillment, and post‑sale support, and Establish customer service standards, escalation procedures, and response times.
Successful candidates bring Bachelor's Degree In Business, Bachelor's Degree In Supply Chain, and Bachelor's Degree In Operations. Important skills include Leadership, Operational Planning, CRM, Forecasting, Order Management, and Cross-Functional Coordination. Preferred (not required): Instrumentation And Control Systems, Demand Planning, Inventory Management, and Capacity Planning.
Skills & qualifications
Skills
Qualifications
Full job description
Insides Sales & Planning Manager
Job
Overview
Location :
United States, Lebanon, Pennsylvania
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Job skills Instrumentation and control systems
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Type Permanent
Job id 168441
Salary $ 70000 - $ 120000
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Gracie McClure
I manage this role
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Position: Inside Sales & Planning Manager
Location: Lebanon, PA
Salary: $70,000-$120,000
Position Summary
The Inside Sales & Planning Manager leads customer service, order management, demand forecasting, and inside sales operations for a growing manufacturing organization. This role serves as the key link between customers, sales, production, supply chain, and finance to ensure exceptional customer service, accurate planning, and on-time delivery. The ideal candidate combines strong leadership, operational planning, and customer relationship management skills to drive revenue growth and operational excellence.
Qualifications
Required
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Bachelor's degree in Business, Supply Chain, Operations, Communications, or related field.
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5+ years of experience in inside sales, customer service leadership, sales operations, or planning within a manufacturing environment.
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Experience with forecasting, order management, and cross-functional coordination.
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Strong analytical, problem-solving, and communication skills.
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Proficiency with ERP/MRP/CRM systems and Microsoft Excel.
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Leadership experience managing teams and performance.
Preferred
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CPIM, CSCP, APICS, or similar certification.
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Experience with demand planning, inventory management, and capacity planning.
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Lean Manufacturing or Six Sigma knowledge.
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Experience in discrete manufacturing environments.
Key Responsibilities
Sales & Customer Management
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Lead and develop the Inside Sales team to support customer growth and retention.
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Oversee quotations, order entry, fulfillment, and post-sale support.
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Establish customer service standards, escalation procedures, and response times.
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Manage RMA activity and maintain strong customer relationships.
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Monitor open quotes and ensure timely pricing and lead-time feedback.
Planning & Operations Coordination
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Align customer demand with production capacity and material availability.
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Manage forecasting, backlog review, and order prioritization.
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Identify capacity constraints and proactively communicate delivery impacts.
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Support long-range demand forecasting and business planning.
Cross-Functional Leadership
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Collaborate with Production, Supply Chain, Logistics, Quality, and Finance teams.
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Serve as the primary customer liaison for order status, changes, and issue resolution.
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Communicate the Voice of the Customer throughout the organization.
Performance & Continuous Improvement
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Track KPIs including OTIF, forecast accuracy, order cycle time, backlog, and customer satisfaction.
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Lead initiatives that improve service levels, delivery performance, and operational efficiency.
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Develop supplier scorecards and drive performance improvements.
Systems & Team Development
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Ensure effective use of ERP and CRM systems for data accuracy and reporting.
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Recruit, train, and mentor team members.
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Foster a culture of accountability, teamwork, and continuous improvement.
Success Metrics
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Revenue growth and quote conversion rates
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On-Time-In-Full (OTIF) delivery
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Forecast accuracy and backlog management
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Customer satisfaction (CSAT/NPS)
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Team productivity and service performance
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Operational efficiency improvements
Physical Requirements
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Ability to sit, stand, walk, and work at a computer for extended periods.
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Occasionally lift up to 50 pounds.
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Ability to work in both office and manufacturing environments.
TRS Staffing Solutions are an equal opportunities employer, and we welcome you to provide OFCCP data voluntarily here (https://forms.office.com/Pages/ResponsePage.aspx?id=\_kyGdW3ynEG2ncY4aVtVM-Ae8m-ZY39DmkVklULkcVtUNFFBR1g2Sk1EUExNWFpKVTZHRlNTRldaRC4u)
We are an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race; color; age; sex; sexual orientation; gender identity; religion; national origin; disability; veteran status; genetic information; or any other criteria protected by governing law.
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