Olive Jobs
Kroger Family of Companies logo

FRONT END/COURTESY CLERK

Kroger Family of Companies

Port Orchard, WAJob$17.38–17.63/hrPosted 1mo agoSeen in employer's feed 4 days ago
Evaluate my fit

Most applications go out cold — see where you stand first. No sign-up to start.

Don't just apply. Show up ready.

Olive works from this exact posting — no sign-up to start.

Evaluate your fitSee where you stand — strengths, gaps, and what to fix first.Get started →Tailor your résuméRewritten against this posting, with a diff of every change.Get started →Practice the interviewA voice mock interview built from this job description.Get started →

At a glance

Compensation
$17.38–17.63/hr
Location
Port Orchard, WA
Work Authorization
US work authorization required

Job overview

Kroger Family of Companies is hiring a FRONT END/COURTESY CLERK. The Front End/Courtesy Clerk creates an outstanding customer experience by providing exceptional service and maintaining a safe, clean environment. This role involves processing customer transactions, adhering to company policies, and reinforcing safety programs. The clerk will also assist customers with product inquiries and manage conflicts cooperatively.

Key focus areas include Greet, engage, and assist customers, Process customer transactions through the check lane quickly, accurately, and efficiently, and Understand the Point of Sale (POS) system and handle various tenders.

Successful candidates bring Customer Service Experience and Handle Stressful Situations. Important skills include Point of Sale (POS) System, Handle Cash, Handle Checks, Handle Credit, Handle Debit, and Handle SNAP EBT.

Skills & qualifications

RequiredNice to have

Skills

Point of Sale (POS) SystemHandle CashHandle ChecksHandle CreditHandle DebitHandle SNAP EBTHandle WICHandle Complex Loyalty OffersHandle CouponsControl LossReport Pricing DiscrepanciesFood Safety RegulationsIdentify Unsafe ConditionsIdentify AccidentsIdentify IssuesPreventive MaintenanceInspect EquipmentManage ConflictFollow DirectionsSeek AssistanceEffective CommunicationBasic Math

Qualifications

Customer Service ExperienceAbility to Handle Stressful SituationsPrior Experience as Bagger or Courtesy Clerk

Full job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

RESPONSIBILITIES

  • Greet, engage, and assist customers.

  • Process customer transactions through the check lane quickly, accurately, and efficiently.

  • Understand the Point of Sale (POS) system, and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company policy.

  • Understand and adhere to the company's limits on cash shortages and/or overages and work honestly and effectively to control loss.

  • Understand and adhere to guidelines on restricted sale items ( i.e., alcohol, tobacco, DVDs).

  • Report pricing discrepancies to the Scan Coordinator.

  • Follow established policies and procedures (where applicable) for postage stamps, gift cards, and coupons.

  • Stay current with present, future, seasonal and special ads.

  • Adhere to all food safety regulations and guidelines.

  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management.

  • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.

  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.

  • Adhere to all local, state and federal laws, and company guidelines.

  • Ability to work cooperatively in high paced and sometimes stressful environment.

  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

  • Ability to act with honesty and integrity regarding customer and business information.

  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

  • Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

  • Customer service experience

  • Ability to handle stressful situations

  • Effective communication skills

  • Knowledge of basic math (counting, addition, and subtraction)

Desired

  • Prior experience as a Bagger or Courtesy Clerk

$17.38 - $17.63 per hour

You've read the whole posting — now see how you match it.

Evaluate my fit