Customer Service Representative
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At a glance
Job overview
Tesla, Inc. is hiring a Customer Service Representative. Tesla's Collision Repair Program seeks a Collision Customer Service Representative to support the Internal Collision Center, handling scheduling, vehicle preparation, customer communication, rental coordination, status updates, supply ordering, and repair delivery.
Key focus areas include Schedule maintenance work, Prepare arriving vehicles, and Communicate with customers and set expectations.
Important skills include Customer Oriented Approach, Train Others, Work Independently, Communication, and Account Receivable.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Job Duties
What to Expect
The Tesla Collision Repair Program is looking for a Collision Customer Service Representative to work on one of the most progressive vehicle brands in the world. This position will involve supporting the Internal Collision Center in all aspects of its Authorized Collision Program.
What You'll Do
Work scheduling maintenance
Vehicle arrival preparation
Customer communication and expectations
Rental coordination and hand off
Vehicle status updates
Material and supplies reordering
Repair review and delivery
What You'll Bring
Strong customer-oriented approach with clients and coworkers
Must be willing to train others
Ability to work independently in limited supervision environments
Microsoft Office experience, preferred
Excellent written and verbal communication skills as well as the ability to follow instructions
Account receivable experience is a plus
Compensation and Benefits
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Minimum Education Required
High School Diploma or Equivalent
Minimum Experience Required
None
Shift
First (Day)
Number of Openings
1
Public Transportation Accessible
Yes
Veterans Encouraged to Apply
No
Physical Required
Yes
Drug Test Required
Yes
Compensation
$11.41 / Hourly
Postal Code
55106
Job Type
Full Time
Place of Work
On-site
Requisition ID
280087
Job Benefits
Not specified
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