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Guest Services - Front Desk Attendant - FULL TIME - Fairfield Inn, Mansfield, MA

Part-time

Lafrance Hospitality

Mansfield, MAPart-time$17–19/hrTracked 2w agoSeen in employer's feed 4 days ago
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At a glance

Compensation
$17–19/hr
Location
Mansfield, MA
Schedule
Part-time
Work Authorization
Not specified

Job overview

Lafrance Hospitality is hiring a Guest Services - Front Desk Attendant - FULL TIME - Fairfield Inn, Mansfield, MA. The Fairfield Inn & Suites in Mansfield, MA seeks a self‑motivated, guest‑focused Front Desk Attendant to join a friendly team, offering cross‑training, career growth, mentorship, and Marriott employee discounts on hotel rooms.

Key focus areas include Maintain a warm, welcoming and professional demeanor while interacting with all guests., Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded., and Answer the phone in a professional & helpful manner..

Important skills include Warm Demeanor, Professional Demeanor, Interacting With Guests, Check Guests In And Out, Receive Proper Payment, and Note And Fulfill Special Requests. Preferred (not required): Posting Charges, Settling Guest Accounts, Resolve Guest Problems, and Increase Guest Satisfaction.

Skills & qualifications

RequiredNice to have

Skills

Warm DemeanorProfessional DemeanorInteracting With GuestsCheck Guests in and OutReceive Proper PaymentNote and Fulfill Special RequestsRecord Accurate InformationAnswer Phone ProfessionallyAnswer Phone HelpfullyPosting ChargesSettling Guest AccountsAddress Guest ProblemsResolve Guest ProblemsIncrease Guest SatisfactionEmergency Procedures KnowledgeHotel Policies KnowledgePunctualityCustomer ServiceAttention to DetailReliabilitySelf-MotivatedGuest-FocusedFriendly PersonalityWelcoming Personality

Qualifications

Customer Service ExperienceHotel ExperienceWeekend Availability

Benefits

401(k) Match

Full job description

Fairfield Inn & Suites by Marriott hotel located in Mansfield, MA at 50 Reservoir St. is looking for a Full -Time Front Desk Attendant.

We want you to join our team at the Fairfield Inn & Suites as a Front Desk Attendant! At our hotel you'll have a great work environment surrounded by friendly coworkers and have opportunities for cross training, career growth and mentorship. As a Marriott Team member you'll receive amazing discounts on hotel rooms for both you & your family to enjoy. In addition we run Company wide incentives both year round & seasonal for all staff.

If you are a self-motivated, guest-focused candidate with some weekend availability apply for this Front Desk Attendant position. A friendly & welcoming personality is exactly what is needed to be successful as a Front Desk Attendant here at the Fairfield Inn & Suites. This is an exciting opportunity if you are interested in developing your professional skills.

Pay: $17 - $19 Per Hour

Refer a friend once you join and earn up to $500!!!

Responsibilities:

  • Maintain a warm, welcoming and professional demeanor while interacting with all guests.

  • Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.

  • Answer the phone in a professional & helpful manner.

  • Follow procedures on posting charges and settling guest accounts.

  • Effectively address and resolve guest problems to increase guest satisfaction.

  • Be knowledgeable of emergency procedures and Hotel policies.

  • Practice punctuality for scheduled shifts.

Shifts 7am-3pm , 3pm-11pm, Weekend Availability

Job Types: Part-Time

Keywords: Hotel, Hospitality, customer service, receptionist, administra

Requirements

  • Customer Service Experience

  • Hotel Experience

  • Attention to detail

  • Reliability

Benefits

  • DailyPay - Get Paid Any Day !

  • 401K Matching

  • Brand Hotel Room Discounts

  • Company Wide Hotel Room Discount Program

  • Referral Bonus Incentive

  • Retention Bonus Incentive

  • Annual Review Program

  • Extensive Room for Growth

  • Paid Training

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