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Field Service Analyst

SHINE Systems & Technologies

Stuttgart, Baden-Württemberg, GermanyJobNo compensation foundTracked 1w agoSeen in employer's feed 1 day ago
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At a glance

Compensation
No compensation found
Location
Stuttgart, Baden-Württemberg, Germany
Work Authorization
Not specified

Requirements

Credentials this posting asks for.

TS/SCI Clearance

Job overview

SHINE Systems seeks an experienced Field Service Analyst to strengthen user relationships by troubleshooting technical issues, developing use cases, and collaborating with analysts and global users to solve complex problems and provide feedback on software enhancements.

Skills & qualifications

RequiredNice to have

Skills

GothamTroubleshooting Technical IssuesTraining (Classroom or Deskside)DoD Intelligence Law Enforcement Missions

Qualifications

TS/SCI Clearance

Full job description

SHINE Systems is seeking experienced operations and intelligence professionals skilled in using and training others on software ( e.g. Gotham, Gaia, Foundry, etc.) to join our team. As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working alongside analysts to solve unique and complex problems. This role may involve collaborating closely with users worldwide and providing direct feedback regarding software feature enhancements. Additionally, you will play a vital role in promoting collaboration across a global enterprise, ensuring continued success for our customers. Job Requirements:

  • Hands-on experience with the software product, Gotham. You will be responsible for training and guiding users in its application and functionality.

  • Training experience (Classroom or Deskside)

  • Proficiency in troubleshooting technical issues

  • Strong understanding of DoD, Intelligence, or Law Enforcement missions

  • TS/SCI clearance is REQUIRED

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