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At a glance
Job overview
CSEA is hiring an Insurance Clerk. The Insurance Clerk is responsible for processing insurance applications, billings, and claims. This role involves communicating with insured members, beneficiaries, attorneys, and other stakeholders via telephone and written correspondence. The clerk will also process daily mail, monitor inquiries, and ensure the accuracy and completeness of insurance forms and beneficiary changes.
Key focus areas include Communicate with insured members, beneficiaries, and other stakeholders via telephone and written correspondence., Process daily mail and correspondence., and Monitor and respond to inquiries received via department email, fax, and voice mail..
Successful candidates bring High School Diploma and Complete HR Tests. Important skills include Good Telephone Manner, Strong Grammar Skills, Strong Spelling Skills, and Operate Standard Alphanumeric Keyboards. Preferred (not required): Listening Skills and Customer Service Skills.
Skills & qualifications
Skills
Qualifications
Full job description
Insurance Clerk
STARTING AT $42,459, PURSUANT TO THE RULES OF THE COLLECTIVE BARGAINING AGREEMENT
MAJOR FUNCTIONS:The Insurance Clerk is directly responsible to the Director of Insurance and performs various dutiesrelated to the processing of insurance applications, billings and claims.
ESSENTIAL FUNCTIONS:1. Communicates with insured members (active and retirees), beneficiaries of insured members,attorney’s, funeral homes/funding companies, social workers/nursing homes, local and unit officers,CSEA staff, and insurance broker via telephone and written correspondence concerning groupinsurances (application, cancellation, direct bill payments, etc.).2. Processes daily mail and correspondence. Monitors and responds to inquiries received viadepartment email, fax and voice mail.3. Ensures term life insurance applications are complete and all required documents have beenreceived.4. Processes term life insurance applications and generates notice to payroll.5. Processes insurance cancellations, insurance refunds, termination, or reinstatement ofcoverage.6. Ensures that all information received on change of beneficiary forms is accurate and completebefore entering on the CIS Insurance Screen.7. Scans insurance forms to the data base and updates weekly spreadsheet of insurancedeductions to confirm status with the ME&A Department.8. Researches members inquiries and information necessary to process death claims, variousnotices, insurance cancellations, direct billing, and changes of beneficiary.9. Reviews member accounts and makes necessary corrections, including; updates to members’information10. Performs other related duties as assigned.
MINIMUM QUALIFICATIONS:High School diploma or equivalency.Must have good telephone manner, strong grammar and spelling skills and ability to operatestandard alphanumeric keyboards.Listening and customer service skills are particularly desirable.Must successfully complete appropriate tests administered by the Human Resources Department.Advancement to next grade level upon completion of two years of satisfactory performance asdetermined by Department Head.
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CSEA is an equal opportunity employer. Please read our EEO statement 518-257-1494 [email protected] ( [email protected])
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