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Service Trainer - RO Technician

DrinkPrime

Bengaluru, Karnataka, IndiaFull-timeNo compensation foundPosted 3mo agoVerified open 4 days ago
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At a glance

Compensation
No compensation found
Location
Bengaluru, Karnataka, India
Schedule
Full-time
Work Authorization
Not specified

Job overview

DrinkPrime is hiring a Service Trainer - RO Technician. The Service Trainer - RO Technician will be responsible for training and onboarding technicians, conducting field audits, and ensuring SOP compliance. This role involves improving service quality, reducing repeat complaints, and managing spare parts costs. The trainer will also coach and mentor technicians, handle field escalations, and manage stakeholders.

Key focus areas include Perform field audits and quality inspections, Implement SOPs and ensure compliance, and Conduct root cause analysis.

Preferred (not required): Technician Training And Onboarding, Field Audits And Quality Inspections, SOP Implementation And Compliance, and Root Cause Analysis.

Skills & qualifications

RequiredNice to have

Skills

Technician Training and OnboardingField Audits and Quality InspectionsSOP Implementation and ComplianceRoot Cause AnalysisRepeat Complaint ReductionService Quality ImprovementSpare Parts Cost Control and Inventory AwarenessData Analysis and ReportingCoaching and Mentoring TechniciansProblem-Solving AbilityStrong Communication in Local LanguageStrong Communication in EnglishAbility to Handle Field EscalationsAttention to DetailStakeholder Management

Qualifications

Experience in Field Service Operations

Full job description

Technical Skills

  • Experience in field service operations (Water Purifiers, Appliances, Consumer Durables, HVAC, Telecom, DTH, etc.)

  • Technician training and onboarding

  • Field audits and quality inspections

  • SOP implementation and compliance

  • Root Cause Analysis (RCA)

  • Repeat complaint reduction

  • Service quality improvement

  • Spare parts cost control and inventory awareness

  • Data analysis and reporting Soft Skills

  • Coaching and mentoring technicians

  • Problem-solving ability

  • Strong communication in local language + English

  • Ability to handle field escalations

  • Attention to detail

  • Stakeholder management

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