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At a glance
Job overview
USTA is hiring a Guest Services Team Member. The Guest Services Team Member will contribute to the US Open Tennis Championships, one of the highest-attended annual sporting events globally. This role involves working with a passionate team focused on growing the sport of tennis and making it accessible to all. The team member will help create an unforgettable experience for players, staff, and fans in a dynamic, world-class venue.
Key focus areas include Provide guest and customer service throughout the tournament, Maintain punctual attendance and a clean, well‑maintained uniform, and Work 12+ hour shifts available days, nights and weekends.
Successful candidates bring Guest Or Customer Service Related Experience, Presentable Shift Attendance, and Neatly Groomed In Clean, Well-Maintained Uniform. Important skills include Punctual, Presentable Shift Attendance, Neatly Groomed, Clean, Well-Maintained Uniform, Personable, and Proactive Team Player.
Skills & qualifications
Skills
Qualifications
Full job description
Who We Are
It takes the most talented people to put on the world’s greatest tennis event. The US Open Tennis Championships is one of the highest-attended annual sporting events in the world. Each year, for three weeks in the late summer, the US Open is the focus of the sports & entertainment universe. Passionate fans from around the world come to NYC to be a part of the event that has redefined 'spectacular' and has become a worldwide pop-culture destination. With more than 1 Million on-site visitors, 224 million television viewers worldwide, close to 40 million online visits and more than 3 billion social media engagements in 2025, why not come and enjoy the thrill and excitement of working with our team?
Why Work for the USTA?
We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don’t know tennis? Don't worry, you can still find yourself in the game!
The Role
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Previous guest or customer service related experience
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Punctual and presentable shift attendance, neatly groomed in a clean, well-maintained uniform
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Available to work for the full duration of the US Open tournament
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Must be able to work 12+ hour shifts and be available days, nights and weekends
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Willing to work outdoors in various weather conditions and able to stand for extended periods
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Personable and proactive team player with excellent communication skills
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Remain calm and focused in a fast-paced environment as well as during stressful situations
Who You Are
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Previous guest or customer service related experience
-
Punctual and presentable shift attendance, neatly groomed in a clean, well-maintained uniform
-
Available to work for the full duration of the US Open tournament
-
Must be able to work 12+ hour shifts and be available days, nights and weekends
-
Willing to work outdoors in various weather conditions and able to stand for extended periods
-
Personable and proactive team player with excellent communication skills
-
Remain calm and focused in a fast-paced environment as well as during stressful situations
What We Offer
Compensation: This is a non-exempt position with an hourly rate of $19.00.
Uniforms: Employees will be provided with uniforms to ensure a professional and cohesive team appearance.
Daily Meal Allowance: A meal allowance will be loaded onto your credentials each workday during the US Open, allowing you to enjoy meals on-site during your shift.
Exciting Work Environment: Be part of a dynamic team at a world-class venue, contributing to an unforgettable experience for players, staff, and fans.
Come One, Come All
We strongly encourage you to apply if you’re interested; all unique backgrounds and experiences welcome!
USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.
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Posted Date2 months ago(6/2/2026 2:51 AM)
ID2026-4848
CategoryEvent Operations
LocationUS-NY-Queens
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