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General Manager

ASM Global (venues)

North Smithfield, RIFull-timeNo compensation foundPosted 2mo agoVerified open 5 days ago
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At a glance

Compensation
No compensation found
Location
North Smithfield, RI
Schedule
Full-time
Work Authorization
Not specified

Job overview

ASM Global (venues) is hiring a General Manager. The General Manager oversees daily operations of ice rink facilities in Rhode Island, managing scheduling, ice quality, staff, customer service, financials, events, compliance, and community outreach to ensure a safe, enjoyable experience and financial performance.

Key focus areas include Oversee daily operation of the ice rink and surrounding facilities, Schedule public skating, hockey, figure skating, lessons, rentals, and special events, and Ensure ice quality through resurfacing and maintenance coordination.

Preferred (not required): Oversee Daily Operation, Schedule Public Skating, Hockey, and Figure Skating.

Skills & qualifications

RequiredNice to have

Skills

Oversee Daily OperationSchedule Public SkatingHockeyFigure SkatingIce Quality MaintenanceResurfacingMonitor RefrigerationHVACLightingFacility Systems MonitoringCoordinate Opening and Closing ProceduresMaintain CleanlinessZamboniMonitor Ice Thickness and TemperatureCompliance With Safety RegulationsRisk-Management PoliciesConduct Routine Safety InspectionsRespond to AccidentsMaintain Incident and Accident ReportsHire EmployeesTrain EmployeesSchedule EmployeesSupervise Rink EmployeesManage Rink EmployeesConduct Employee EvaluationsDisciplinary ActionsEnsure Staff CertificationsDevelop Team CommunicationDevelop Operational ProceduresAddress Customer QuestionsAddress ComplaintsCoordinate MembershipsCoordinate RentalsCoordinate Group BookingsBuild RelationshipsSupport Community OutreachSupport Promotional ProgramsPrepare BudgetsManage BudgetsMonitor RevenueMonitor Operating ExpensesHandle Cash ManagementReporting ProceduresApprove PurchasesApprove Vendor ContractsTrack AttendanceTrack SalesTrack Program PerformanceAssist With Pricing StrategiesFinancial Forecasting

Full job description

Job Title: General Manager Employer: Edge Sports Global Location: Various Facilities- Rhode Island

Ice Rink Manager Responsibilities

Facility Operations

  • Oversee daily operation of the ice rink and surrounding facilities

  • Schedule public skating, hockey, figure skating, lessons, rentals, and special events

  • Ensure ice quality through resurfacing and maintenance coordination

  • Monitor refrigeration, HVAC, lighting, and facility systems

  • Coordinate opening and closing procedures

  • Maintain cleanliness and overall appearance of the facility Ice Maintenance & Safety

  • Supervise ice resurfacing operations using equipment such as a Zamboni

  • Monitor ice thickness and temperature

  • Ensure compliance with safety regulations and risk-management policies

  • Conduct routine safety inspections of boards, glass, locker rooms, bleachers, and exits

  • Respond to accidents, injuries, and emergency situations

  • Maintain incident and accident reports Staff Supervision

  • Hire, train, schedule, and supervise rink employees

  • Manage rink employees; (such as; Zamboni drivers, rink attendants, maintenance staff, cleaners)

  • Conduct employee evaluations and disciplinary actions

  • Ensure staff certifications and training remain current

  • Develop team communication and operational procedures Customer Service

  • Address customer questions, complaints, and concerns

  • Ensure a safe and enjoyable guest experience

  • Coordinate memberships, rentals, and group bookings

  • Build relationships with local hockey leagues, schools, and skating clubs

  • Support community outreach and promotional programs Financial Management

  • Prepare and manage budgets

  • Monitor revenue and operating expenses

  • Handle cash management and reporting procedures

  • Approve purchases and vendor contracts

  • Track attendance, sales, and program performance

  • Assist with pricing strategies and financial forecasting Event & Program Coordination

  • Organize tournaments, competitions, birthday parties, and special events

  • Coordinate ice time allocation among teams and programs

  • Work with coaches, referees, instructors, and league organizers

  • Promote seasonal programs and community events Compliance & Administration

  • Ensure compliance with local, state, and federal regulations

  • Maintain permits, insurance documentation, and operational records

  • Develop policies and emergency action plans

  • Coordinate inspections and regulatory reporting Marketing & Community Relations

  • Support advertising and social media efforts

  • Promote skating programs and public events

  • Develop partnerships with schools, youth organizations, and sponsors

  • Increase participation and customer retention

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General Manager at ASM Global (venues) | Olive Jobs