Senior Manager - Operations
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At a glance
Job overview
Cencora Patient Services is hiring a Senior Manager - Operations. The Senior Manager - Operations serves as the primary liaison between the company and clients, leading client meetings and interpreting needs to develop action plans. This role involves team management, ensuring contractual obligations are met, identifying staffing needs, and conducting performance reviews. The manager also contributes to business development by customizing presentations and identifying new service opportunities, while maintaining financial accountability and ensuring quality and compliance.
Key focus areas include Serve as the primary liaison between company and client, Lead client meetings and field client questions and requests, and Interpret client needs and develop appropriate action plan.
Successful candidates bring Five Years Of Progressive Responsibility, Three Years Supervisory Experience, and High School Diploma/GED. Important skills include Client Management, Communications, Project Implementation, Contract Management, Patient Assistance Programs, and Pharmacy Management. Preferred (not required): Health Care Payer Research, Healthcare Policy, and Payer Landscape.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Experience Required
None
Minimum Education Required
High School Diploma/G.E.D.
Compensation
$100,700.00 - $155,100.00 / yearly
Hours Per Week
40
Number Of Positions
1
Work Schedule and Shift Requirements
First (Day)
Job Description
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
PRIMARY DUTIES AND RESPONSIBILITIES:
Account Management to include serving as the primary liaison between company and client; lead client meetings; field client questions and requests; interpret client needs and develop appropriate action plan; work with management team to monitor, assess and identify strategies to improve program processes, services, systems and analysis; and provide internal advocacy for client.
Team Management to include working with management team to ensure that team is meeting contractual obligations and to seek ways to improve operational performance; identify staffing needs and work with pharmacy leadership and HR to recruit appropriate staffing; serve as the interface for cross functional activities; work with team management to design programs to maintain high motivation among team members; establish goals for the team; conducts performance reviews of management team; provides training and mentoring to team members and conducts career development discussions; Hold regular meetings with team and one-on-one meetings with managers; Provide coaching and guidance to leaders and partner with Human Resources in the resolution of associate relations issues.
Business Development to include partner with New Business Development in customizing and making capabilities presentations, which market services of company to prospective clients; May partner with New Business Development to write proposals for new and existing customers; stay abreast of new business development opportunities; influencing clients by helping them see advantages of using other Lash services; may identify new services to existing programs which will help add value to both client and Lash Group
Training and Mentoring to include translating organizational strategies into team goals; leading training sessions; mentoring managers and other members of the pharmacy team; develop plans to facilitate growth and development for team members; help identify potential opportunities for team members; coach and counsel managers and assistant managers and help prepare them for next level.
Financial Accountability to include managing monthly budget and expenses; complete follow-up on outstanding invoices; may participate in budget development.
Quality and Compliance to include explaining to clients how we ensure and track quality; implement and ensure that processes are in place to monitor quality and program compliance Collaborates with Compliance team on program audits; works with leadership team to address audit findings and to implement corrective action
Organizational leadership to include supporting company initiatives; exemplifying core values; accepting and effectively communicating decisions on company policies, plans and programs; ensuring open communication at all levels; and rewarding appropriate behavior.
May collaborate across various groups on program projects, new service line implementations, database updates, system testing.
May require travel to attend client meetings, trainings, or to support team members across multiple offices. Performs related duties as assigned
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
Requires past experience in client management, communications, project implementation, contract management, and ability to manage multiple programs with various call center and pharmacy metrics. Normally requires a minimum of five (5) years of progressively related responsibility, including at least three (3) years at a supervisory level. A four-year degree is preferred.
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
General knowledge of patient assistance programs and pharmacy management; with call center management or exposure
Client management experience
Strong verbal and written communications skills and demonstrated presentation skills
Ability to lead and develop others
Ability to collaborate and work across groups to make decisions and resolve issues
Strong interpersonal skills
Strong organizational skills; attention to detail
Proficient in Microsoft Office (Excel, Outlook, Word, PowerPoint)
The ability to manage multiple tasks along a parallel process
General understanding of health care payer research, healthcare policy and payer landscape preferred
Ability to resolve associate issues effectively and efficiently
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora
Full time
Salary Range*
$100,700 - 155,100
*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to r ace, color, r eligion, s ex, s exual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
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Affiliated Companies:Affiliated Companies: Cencora Patient Services, LLC
Equal Opportunity Employer/Minority/Female/Disability/Veteran
Job Type
Full time
Benefits Offered
Not specified
Veteran Preference
No
Place of Work
On-site
Requisition ID
R2610527
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