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District Manager

Public Storage

Castro Valley, CAFull-timeNo compensation foundPosted 1mo agoVerified open 4 days ago
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At a glance

Compensation
No compensation found
Location
Castro Valley, CA
Schedule
Full-time
Work Authorization
Not specified

Job overview

Public Storage is hiring a District Manager. The District Manager leads, manages, and develops a team of customer-facing employees, driving operational excellence and acting as a brand ambassador. This role involves managing physical assets, overseeing delinquent tenant processes, conducting property audits, and ensuring operational standards and safety compliance. The manager will also deliver outstanding customer service and grow the business by analyzing trends and implementing strategies.

Key focus areas include Recruit, motivate and retain a dedicated team of customer facing customer front line employees, Drive your team with effective communication and provide coaching on customer service and sales strategies, and Manage physical assets including repair and maintenance systems and processes, vendor management and cleaning standards.

Successful candidates bring Five Work Saturdays Per Year Required, Demonstrated Leadership In Building High‑Performing Teams, and Experience Managing Operational Audits And Payroll Budgets. Important skills include Effective Communication, Time Management Skills, MS Office, Excel, Microsoft Word, and PowerPoint. Preferred (not required): Recruit Motivate And Retain Team, Coaching, Sales Strategies, and Managing Physical Assets.

Skills & qualifications

RequiredNice to have

Skills

Effective CommunicationTime Management SkillsMS OfficeExcelMicrosoft WordPowerPointOutlookPassion for SalesCustomer Service ExcellenceRecruit Motivate and Retain TeamCoachingSales StrategiesManaging Physical AssetsRepair and Maintenance SystemsVendor ManagementCleaning StandardsOversee Delinquent Tenant ProcessesReduce Delinquency RatesImprove Customer RetentionConduct Monthly Property AuditsOperational StandardsSafety ComplianceFacility MaintenanceAddress Customer InquiriesDrive Business ForwardAnalyticsIdentify TrendsDevelop and Implement Strategies

Qualifications

Future Relocation AbilityDemonstrated Leadership in Building Developing and Retaining High-Performing TeamsProven Track Record of Top Tier PerformanceExperience Managing Operational AuditsExperience Managing Payroll BudgetsWeekend Availability by Telephone5 Work Saturday's Per Year Required During Peak SeasonBachelor's Degree

Benefits

401(k) Match
Paid Time Off

Full job description

Lead, Manage and Develop People, Brand Ambassador & Operational Excellence

Lead an Engaged Team:

  • Recruit, motivate and retain a dedicated team of customer facing customer front line employees

  • Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence:

  • Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards.

  • Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention.

  • Conduct monthly property audits and ensure operational standards and safety compliance are met. Deliver Outstanding Customer Service:

  • Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management

  • Address customer inquiries and concerns promptly in a professional manner Grow and Maintain a Robust Business :

  • Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district.

  • Communicate effectively with customers, colleagues and team-members BENEFITS:

  • $135,000 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units.

  • Second year bonus potential increase to $20,000 performance-based bonus

  • Participation in company stock program that includes dividends paid quarterly

  • Internal promotional and career opportunities throughout the United States

  • Extensive training and coaching plans – we want you to succeed!

  • Comprehensive group healthcare programs

  • 401(k) with generous employer match

  • Paid time off

  • Monday thru Friday work schedule Qualifications & Expectations

  • Relocation: future relocation ability is very important for growth. Successful applicants will have the ability to relocate for lateral and promotional opportunities.

  • Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry

  • Proven track record of top tier performance

  • Experience managing operational audits and payroll budgets

  • Exceptional communication and time management skills

  • Proficient in MS Office (Excel, Word, PowerPoint and Outlook)

  • Passion for sales and customer service excellence

  • Bachelor's Degree preferred

  • Weekend availability by telephone

  • 5 work Saturday’s per year required during peak season REFDMR0048-CASTRO

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District Manager at Public Storage | Olive Jobs