A/R Specialist

Job Description

The Accounts Receivable Specialist is responsible for the collection of past due accounts, applying customer payments

in a timely and accurate manner as well as investigation and problem solving for billing and payment issues on all

assigned accounts. A critical component of this position is to provide support to peers and management with a “can do

attitude” displaying work habits that demonstrate a willingness to take initiative, help co-workers, an adaptability to

changes and accepting new assignments.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, other duties may be assigned:

 Process and post customer lockbox cash receipts, wire transfers and credit card payments.

 Prepare special A/R customer reports as needed.

 Investigate cash application issues to solve internal and external problems.

 Communicate and log customer pre-payments received for new orders.

 Complete set-up of new accounts and update customer billing and invoicing data as needed.

 Register and manage online billing portals to facilitate payment from customers.

 Receive inbound calls and initiate outbound calls to/from internal and external customers.

 Assist with credit holds, hold releases, and daily credit hold reports.

 Assist with month-end close duties and work later hours on closing day.

 Collect delinquent accounts in accordance with company policy and email account summaries as needed to

customers.

 Review aged trial balance to identify priority level of collection and appropriate notice.

 Report high risk or non-responsive accounts to management for review.

 Research customer invoice discrepancies and collaborate with team members as needed to resolve.

 Identify areas/opportunities for continuous improvement.

 Cooperatively provides hands-on job function training to co-workers as needed.

 Must understand and comply with Safety, 5S, ISO, and other corporate programs, initiatives and procedures.

 Dependable and consistent attendance is critical for team performance and productivity.

 Other special projects or duties as assigned.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

College degree preferred

 1-2 years of accounts receivable and collections experience and/or training, or equivalent combination of

education and experience