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Guest Services Leader

Pilot Company (Pilot Flying J)

Madisonville, KYFull-time$13.44–19.49/hrPosted 3w agoVerified open 6 days ago
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At a glance

Compensation
$13.44–19.49/hr
Location
Madisonville, KY
Schedule
Full-time
Work Authorization
Not specified

Job overview

Pilot Company (Pilot Flying J) is hiring a Guest Services Leader. The Guest Services Leader supervises store employees and oversees general store operations, ensuring high-quality customer service and well‑maintained facilities. The role requires self‑motivation, teamwork, and proficiency with calculators, computers and related equipment while supporting managers in daily tasks.

Key focus areas include Supervise employees and general store operations, Assist managers with tasks to keep facilities well‑maintained, and Ensure excellent customer service and a customer‑focused culture.

Important skills include Customer Focused Culture, Calculator Proficiency, Computer Proficiency, and Collaboration. Preferred (not required): Customer Service, Self-Motivated, and Store Operations Knowledge.

Skills & qualifications

RequiredNice to have

Skills

Customer Focused CultureCalculator ProficiencyComputer ProficiencyCollaborationCustomer ServiceSelf-MotivatedStore Operations Knowledge

Qualifications

Flexible Schedule AvailabilityBackground CheckRetail Operations ExperienceWorking Knowledge of Retail Operations

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) Match

Full job description

Shift Leaders are responsible for supervising employees and general operations of the store. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service.

Pay Rates Starting between: $13.44 - $19.49 / hour

  • Previous experience or working knowledge of retail operations

  • Incredible customer service skills & the ability to help maintain a customer focused culture

  • Must be proficient with a calculator, computer, and other equipment

  • Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives

  • Must be able to work a flexible schedule of nights, days, weekends, and holidays

  • Background check is required

  • Fuel Discount

  • Nation-wide Medical Plan/Dental/Vision

  • 401(k)

  • Flexible Spending Accounts

  • Adoption Assistance

  • Tuition Reimbursement

  • Flexible Schedule

  • Weekly Pay

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