Director, Digital Enablement & Solutions

Medable's mission is to get effective therapies to patients faster. We provide an end-to-end, cloud-based platform with a flexible suite of tools that allows patients, healthcare providers, clinical research organizations and pharmaceutical sponsors to work together as a team in clinical trials. Our solutions enable more efficient clinical research, more effective healthcare delivery, and more accurate precision and predictive medicine. Our target audiences are patients, providers, principal investigators, and innovators who work in healthcare and life sciences.

Our vision is to accelerate the path to human discovery and medical cures. We are passionate about driving innovation and empowering consumers. We are proactive, collaborative, self-motivated learners, committed, bold and tenacious. We are dedicated to making this world a healthier place.

1. Responsibilities

• Support the execution of the digital enablement strategy for Study and Agent Studio platforms, contributing to solution validation, adoption, and optimization across assigned clinical studies.
• Implement structured enablement frameworks for training, onboarding, and adoption activities, ensuring consistent delivery across customer engagements.
• Lead day-to-day customer interactions focused on digital readiness, platform adoption, and value realization, escalating complex issues to senior leadership as needed.
• Support the Agentic AI program by coordinating implementation activities, tracking progress against milestones, and ensuring alignment with value and quality objectives.
• Communicate product releases and digital capabilities to customers and internal stakeholders, clearly translating features into operational impact and user benefits.
• Collaborate with Product, Engineering, Clinical, Regulatory, and Training teams to support enablement-ready releases and surface usability or compliance feedback.
• Contribute to product feedback loops by surfacing customer insights related to usability, explainability, and compliance requirements for AI-enabled solutions.
• Support regulatory, validation, and quality activities for AI-enabled and agentic systems in GxP environments, working within established frameworks.
• Mentor junior team members and subject-matter experts, fostering a high-performance and collaborative team culture.
• Serve as an operational point of contact for digital adoption challenges, resolving issues and coordinating escalations where required.
• Other duties as assigned. 2. Experience
• 10+ years of experience in digital health, life sciences technology, SaaS, or clinical research, or a combination of education and experience.
• Demonstrated experience in digital enablement, technology adoption, or supporting digital transformation initiatives.
• Hands-on experience with eCOA, digital endpoints, or clinical trial technology platforms.
• Exposure to AI-enabled, automated, or agentic systems, preferably in regulated or GxP environments.
• Experience in customer-facing roles supporting enterprise or global clients in a technology or clinical context. 3. Skills
• Working knowledge of digital enablement practices, adoption frameworks, and change management principles.
• Understanding of clinical trial processes, regulatory requirements, and digital validation in GxP environments.
• Familiarity with software development lifecycles, release management, and agile methodologies.
• Ability to communicate digital and AI concepts clearly to clinical, operational, and technical stakeholders.
• Strong organizational and project coordination skills with the ability to manage multiple workstreams simultaneously.
• Collaborative approach with demonstrated ability to work cross-functionally and drive tasks to completion. 4. Education, Certifications, Licenses
• Bachelor’s degree in Life Sciences, Business Administration, Computer Science, or a related field required.
• Master’s degree, MBA, or advanced scientific degree preferred. 5. Travel Requirements As required to attend meetings, conferences, and customer engagements.

At Medable, we believe that our team of Medaballers is our greatest asset. That is why we are committed to your personal and professional well-being. Our rewards are more than just benefits - they demonstrate our commitment to providing an inclusive, healthy and rewarding experience for all our team members.

Flexible Work

• Remote from the start, we believe in a flexible employee experience

Compensation

• Competitive base salaries

• Annual performance-based bonus

• Stock options for employees, aligning personal achievements to Medable's success

Health and Wellness

• Health and insurance coverage

• Wellness program (Mental, Physical and Financial)

Recognition

• Peer-to-peer recognition program, celebrating achievements and milestones

Community Involvement

• Volunteer time off to support causes you care about

Medable is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or would like to request an accommodation due to a disability, please contact us at [email protected] .