Admin. Asst.- Patient Care Access Center
Spectrum Health and Human Services
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At a glance
Job overview
Spectrum Health and Human Services is hiring an Admin. Asst.- Patient Care Access Center. The Administrative Assistant in the Patient Care Access Center serves as the initial point of contact for individuals seeking services at Spectrum Health. This role involves providing exceptional customer service, promoting a sense of belonging and compassion, and connecting new clients with appropriate services. The assistant plays a crucial part in supporting individuals experiencing life crises and contributing to their mental health and recovery journey.
Key focus areas include Provide exceptional customer service to individuals in crisis, Engage callers and connect them with appropriate services, and Verify insurance information and process documentation.
Preferred (not required): Customer Service, Engage People Over The Phone, Computer Skills, and Multitasking.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Regular Full-Time
Full Time
Orchard Park, NY, US
Salary Range: $16.00 To $19.00 Hourly
Spectrum Health and Human Services
Job Description
Are you looking for a job that gives back to the community? Would you like the opportunity to work for a company that is compassionate and understanding to the difficult and unique situations people may experience when at a low point in their life? Would you like more than just a job, but a chance to make a difference in people’s lives? Then Spectrum Health & Human Services has a place for you!
Location: 227 Thorn Avenue, Orchard Park, NY/Partially-remote
As an Administrative Assistant in our Patient Care Access Center, you are one of the most important points in a personal journey to a better life, being the first person they will interact with at Spectrum Health. Your workday will offer you the chance to provide exceptional customer service to promote a sense of belonging and compassion to people experiencing a life crisis. Your ability to connect with people will be a step towards better mental health and their recovery journey!
We think you’d be an amazing addition to our team if you have interest in or experience with:
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Customer Service
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Skills to engage people over the phone
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Strong computer & multitasking skills to get people what they need quickly
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Link new clients with the right service
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Insurance verification
We’d love to hear from people with:
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High School Diploma, GED or equivalent
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Some experience in a related field
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Strong interpersonal skills
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Ability to multitask in a fast-paced environment
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Excellent attention to detail
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Dependability and flexibility, including availability to work some evenings until 7pm
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Knowledge and understanding of basic computer skills
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Reliable transportation
Why join our team?
At Spectrum Health & Human Services, we strive to create a work culture where our employees feel connected and valued. Being a part of the Spectrum Health team offers you great benefits, including:
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Industry leading healthcare benefits
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Flexible Spending and Health Savings Accounts401K
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Opportunity to work from home
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11 paid holidays
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Flexible work schedules to promote work-life balance
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Exceptional time off – up to 30 days after just a few years of service
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Free Life Insurance
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Growth and promotional opportunities in the human services sector
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Access to trainings to develop skills if you would like to pursue a career as a behavioral health professional
About Us
At Spectrum Health & Human Services, we offer a variety of human services to help empower individuals and families as they navigate behavioral, emotional, and substance-related challenges. Services include outpatient counseling, housing services, case management, and crisis response to help people in our community when they need it. We offer personalized care and meaningful opportunities for growth, healing, and improved quality of life. Ready to be part of something that really makes a difference in the lives of others? Apply today and help us bring hope and recovery to those who need it most.
COMPENSATION: $16.00/hr- $19.00/hr
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