Service Desk Analyst
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At a glance
Job overview
Insight Global is hiring a Service Desk Analyst. The Service Desk Analyst will join a Service Desk team in Kent, Washington, responsible for troubleshooting internal applications and technology. This role involves handling approximately 20 tickets per week and wiping old technology such as iPads, hardware, and PCs. The ideal candidate will have experience in a helpdesk role and be comfortable with ticketing systems, Windows deployment, Active Directory, and Microsoft Exchange.
Key focus areas include Troubleshoot internal applications and technology, Deal with about 20 tickets a week, and Wipe old technology including iPads, hardware, and PCs.
Successful candidates bring 6 Months-1 Year Helpdesk Experience. Important skills include Active Directory, Microsoft Exchange, Troubleshooting Hardware, Troubleshooting Applications, and Customer Service. Preferred (not required): Ticketing Systems and Windows Deployment.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
An employer in Kent, Washington is looking for a Tier 1 Helpdesk Technician to join their Service Desk team. This role will be responsible for troubleshooting internal applications and technology, dealing with about 20 tickets a week. They will also be involved with wiping old technology - including iPads, hardware, and PC's. The ideal candidate will have 3-5 year's experience in a helpdesk role, and be comfortable with ticketing systems, Windows deployment, and Active Directory, Microsoft Exchange.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
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6 months - 1 years of experience in a helpdesk role
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Experience supporting a Windows environment.
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Experience troubleshooting minor issues with Mac products (hardware/software support)
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Active Directory Experience resetting passwords and setting up new user profiles
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MS Exchange troubleshooting experience
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Proficient with troubleshooting both hardware and applications
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Comfortable handling 20+ tickets/week
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Great over the phone customer service
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