Sr Patient Service Rep
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At a glance
Job overview
WMCHealth is hiring a Sr Patient Service Rep. The Senior Patient Service Representative greets patients, manages scheduling, updates patient information, and handles check-ins and check-outs. This role also serves as a liaison between patients and management, as well as between patient service representatives and management, ensuring smooth operations and patient satisfaction.
Key focus areas include Greet arriving patients, verify appointment information, and notify nursing staff., Register new patients and assist them in completing necessary forms., and Verify and update current patient information in the EMR system..
Successful candidates bring High School Diploma. Important skills include Microsoft Outlook, Microsoft Word, Excel, and PowerPoint. Preferred (not required): Bilingual English/Spanish.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Sr Patient Service Rep
Company: NorthEast Provider Solutions Inc.
City/State: Hawthorne, NY
Category: Clerical/Administrative Support
Department: Cancer Center
Union: No
Position: Full Time
Hours: Monday - Friday 8:30a-5p
Shift: Day
Req #: 49182
Posted Date: Jul 21, 2026
Hiring Range: $22.25-$27.98
Apply Now
External Applicant link (https://pm.healthcaresource.com/cs/wmc1/#/preApply/33611) Internal Applicant link
Job Details:
Job Summary:
The Senior Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding scheduling, updating pertinent information, checking in and out, and acting as a liaison in reporting any patient suggestions to management. The Senior Patient Service Representative also acts as a liaison between the patient service representatives and management.
Responsibilities:
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Greets arriving patients, verifies appointment information, and notifies nursing staff in accordance with policies and procedure.
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Registers new patients and assists them in completion of necessary forms.
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Verifies and updates current patient information (demographic, financial, clinical) in the EMR system
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Scans completed forms, identification, and insurance cards into patient documents folder.
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Schedules future appointments based on procedure type, time requirements, and provider schedules.
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Receives, screens, and routes calls to the appropriate destination if necessary. Utilize triage system for all patient related calls, in accordance with triage procedures.
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Performs the functions of a Surgical Scheduler as needed and requested by management.
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Initiates, issues, and verifies patient referrals. Initiates and receives insurance authorization/pre-certifications as necessary.
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Accepts payments, issues receipts, and reconciles cash drawer daily.
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Monitors the patient flow from lobby to the exam room, making sure patients are seen in a timely manner. Communicates with patients if there are any delays in patient care
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Creates correspondence to patients who failed to keep appointments in accordance with policy and provider request.
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Accepts deliveries of medical/office supplies and mail.
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Performs general office duties, such as document preparation, scanning, mailing, and filing.
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May be asked to trains/ educates patient service representatives
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Maintains a professional appearance and a clean, safe environment
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Utilizes technology, including specialized software as applicable, to maximize productivity.
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Develops and maintains electronic files as necessary.
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Exhibits excellent interpersonal skills; provides customer service; assists other support staff as necessary; collaborates with all levels of internal leadership, management, and staff as well as outside clients, vendors, and other external parties.
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Other duties as assigned.
Qualifications/Requirements:
Experience:
Minimum of two (2) years of customer service and/or medical office experience required.
Education:
High school diploma or equivalent required. Associates degree from an accredited institution preferred.
Licenses / Certifications:
Other:
Bilingual (English/Spanish) candidates preferred, but not required. Proficiency in Microsoft Office (Outlook, Word, Excel, and Power Point).
About Us:
NorthEast Provider Solutions Inc.
Benefits:
We offer a comprehensive compensation and benefits package that includes:
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Health Insurance
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Dental
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Vision
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Retirement Savings Plan
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Flexible Savings Account
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Paid Time Off
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Holidays
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Tuition Reimbursement
Apply Now
External Applicant link (https://pm.healthcaresource.com/cs/wmc1/#/preApply/33611) Internal Applicant link
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