NOC Analyst
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Avispa Technology is hiring a NOC Analyst. A leading music streaming company seeks an NOC Analyst to provide 24/7 operational support by monitoring enterprise networks, servers, and applications from a centralized Network Operations Center, handling incidents and contributing to process improvements.
Key focus areas include Monitor networks, servers, applications and performance, identify issues, troubleshoot, document anomalies, and escalate incidents., Lead incident communications, coordinate triage, issue notifications, update leadership and stakeholders, and document resolutions., and Create and manage incident tickets, maintain logs, shift documentation, maintenance records, and escalation procedures..
Important skills include Network Monitoring, Server Monitoring, Monitoring, System Performance Monitoring, Troubleshooting, and Incident Management.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
NOC Analyst 2965 * Hourly pay: $30-$35/hr * Worksite: Leading music streaming company (Lewisville, TX 75067 - Onsite) * W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL * Up to 40 hours/week, 6 Month Assignment A leading music streaming company seeks an NOC Analyst to provide 24/7 operational support by monitoring enterprise networks, servers, and applications from a centralized Network Operations Center. NOC Analyst Responsibilities: * Monitor enterprise networks, servers, applications, and system performance, proactively identifying issues, performing initial troubleshooting, documenting anomalies, and escalating incidents as needed to minimize operational impact. * Lead production incident communications by coordinating triage sessions, issuing notifications through email, phone, and text, updating senior leadership and internal/external stakeholders, and documenting incident resolution activities. * Create, update, and manage incident tickets while maintaining accurate operational logs, shift documentation, preventative maintenance records, and escalation procedures to ensure complete incident tracking and resolution. * Collaborate with IT Support, Operations, and cross-functional technical teams to resolve production issues, perform scheduled maintenance, execute network password resets, and support ongoing operational activities. * Recommend and implement process improvements, monitoring enhancements, documentation updates, operational efficiencies, and performance optimizations while identifying trends and contributing to continuous improvement initiatives. NOC Analyst Qualifications: * 2-4 years of experience in a Network Operations Center (NOC), computer operations, or network operations environment. * Associate's degree in Computer Science or a related technical field, or equivalent professional experience. * Experience monitoring enterprise systems, servers, applications, and network infrastructure in a production environment. * Strong troubleshooting, incident management, problem-solving, and analytical skills. * Experience using incident management and ticketing systems. * Excellent verbal and written communication skills with the ability to coordinate technical and business stakeholders during production incidents. Shift: * Flexibility to work 12-hour shifts, including days, evenings, overnights, weekends, and holidays, based on business needs. Shift will be set and consistent once assigned. * Additional shift coverages may be asked to cover TSOC activities.
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