Kroger Family of Companies logo

DELI/COFFEE SHOP BARISTA

Kroger Family of Companies

Chicago, ILJob$17.05–17.45/hrSeen 4w ago

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At a glance

Compensation
$17.05–17.45/hr
Location
Chicago, IL
Work Authorization
Not specified

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Requirements

Credentials this posting asks for.

Barista Certification With Score 90 Or Better

Job overview

Kroger Family of Companies is hiring a DELI/COFFEE SHOP BARISTA. The barista exceeds service standards by delivering prompt, quality coffee selections while demonstrating Kroger’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Key focus areas include Model Customer 1st behavior and encourage associates to deliver excellent service, Promote and follow company initiatives, and Greet customers, answer questions, and suggest products to meet sales goals.

Preferred (not required): Customer Service, Cash Handling, Inventory Stocking, and Housekeeping.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceCash HandlingInventory StockingHousekeepingConflict ManagementAttention to DetailOrganization and PrioritizationFast Paced Environment AdaptabilityInteraction With Minors and Individuals With Special Needs

Qualifications

High School Diploma or GEDSix Months Customer Service ExperienceBarista Certification With Score 90 or BetterWeekend AvailabilityAny Shift AvailabilityOvertime AvailabilityMust Be Able to Perform Essential Functions With or Without Reasonable AccommodationKnowledge of Company Policies Procedures and Organizational StructureFamiliarity With Industry Technical Terms and Processes

Full job description

Exceed service standards by providing customers with prompt, quality coffee selection, purchase, and preparation. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

  • Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service

  • Promote and follow company initiatives

  • Greet customers, answer questions, and suggest product to enhance service and meet sales goals

  • Maintain cleanliness of customer service area and equipment

  • Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day to standard

  • Follow store policies and procedures

  • Perform cleaning tasks in accordance with the duty rosters and cleaning standards

  • Follow standards for merchandising, stocking, rotating, and storing all products

  • Follow cash handling and register policies

  • Follow inventory stocking and recording guidelines

  • Ability to work cooperatively in high paced and sometimes stressful environment

  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner

  • Ability to act with honesty and integrity regarding customer and business information

  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues

  • Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults

  • Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

  • High school diploma or general education degree (GED), plus six months of experience in customer service; or combination of relevant education and experience

  • Ability to complete Initial Store Training and pass barista certification with a score of 90 or better

  • Ability to work in a fastpaced environment

  • Ability to work weekends on a regular basis, work any shift and work overtime as needed

  • Accuracy/attention to detail

  • Ability to organize/prioritize tasks/projects

Desired

  • Knowledge of company policies, procedures, and organizational structure

  • Familiarity with industry/technical terms and processes

$17.05 - $17.45 per hour

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