Customer Relations Coordinator
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At a glance
Job overview
Marriott Vacations Worldwide is hiring a Customer Relations Coordinator. The Coordinator Customer Relations assists Owners/guests in creating memorable vacation experiences by providing concierge-style services and detailed information about property amenities and area attractions. This role involves communicating with customers via telephone before their scheduled arrival and tour date, identifying special needs, and ensuring those needs are fulfilled. The coordinator also addresses service needs professionally and positively, contributing to a supportive and friendly work environment.
Key focus areas include Communicate with preview tour customers via telephone before their scheduled arrival and tour date, Offer Concierge-style services to guests coming to stay on a promotional vacation package, and Provide detailed information about property amenities.
Successful candidates bring Flexible Schedule Including Weekends And Holidays, Background And Drug Screening, and Lift/Carry/Push/Pull Items Up To 10lbs Without Assistance. Important skills include Concierge-Style Services, Customer Service, Professional Communication, Positive Communication, Timely Communication, and Excellent Written Communication.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Are you looking for a place where meaningful moments are made together?
W e make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Coordinator Customer Relations , you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.
Where great benefits lead to a life fulfilled .
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Competitive Pay
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Medical/Dental/Vision/401K opportunities
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Travel discounts
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Credit Union Membership
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Tuition Reimbursement
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Professional Counseling & Family Support
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Growth and Development Opportunities
*Benefit eligibility will vary by position
As a Coordinator Customer Relations, a typical day will include:
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Communicate s with preview tour customer via telephone before their scheduled arrival and tour date.
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You will offer Concierge-style services to guests coming to stay with us on a promotional vacation package.
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Provide s detailed information about property amenities.
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Engage s customers in conversation regarding their stay, property services, and area attractions/offerings.
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Identif ies special customer needs and arranges to have those needs fulfilled upon customer arrival.
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Address es customers' service needs in a professional, positive, and timely manner.
Guest Experience and Company Standards
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Welcome and greet guests and anticipate and address their needs.
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Interact with colleagues and guests professionally and promptly.
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Enjoy talking with guests by phone and/or in person with excellent written and verbal communication skills.
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Always follow company policies and safety procedures.
To Become a Coordinator Customer Relations:
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Available to work a flexible schedule to include weekends and holidays.
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Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time .
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Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance .
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Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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