Principal Strategic Initiatives Lead, Customer Success Center of Excellence, AWS Specialist and Partner Organization

Description

The Customer Success Center of Excellence (CS COE) is seeking a Strategic Initiatives Lead to drive business expansion and shape the next phase of our customer success strategy across multiple AWS domains.

This role focuses on translating customer insights, engagement data, and market signals into clear strategic recommendations that guide organizational evolution, customer value realization, and AWS revenue growth. The Strategic Initiatives Lead will analyze feedback, engagement patterns, and performance metrics to identify expansion opportunities across AWS technology domains, with plans to broaden scope over time.

The ideal candidate is a structured thinker who excels at solving complex analytical problems, building strategic models, and synthesizing diverse data sources into compelling narratives that drive business decisions. This person will work closely with leadership to develop monetization strategies and partner/customer payment/incentive models. The candidate should have a track record of managing multiple concurrent strategic initiatives with competing priorities, and a demonstrated ability to drive initiatives from concept to execution with measurable business outcomes.

This is a highly analytical and strategic role that requires strong problem solving skills, judgment, intellectual curiosity, and the ability to convert complex information into actionable insights for senior leaders.

Key job responsibilities

• Translate customer and partner insights, engagement data, adoption metrics, and feedback into strategic recommendations that identify beachhead opportunities and business expansion opportunities across AWS domains

• Develop monetization strategies and partner/customer payment/incentive models

• Build analytical frameworks, service impact models, and evaluation tools that help leadership assess strategic opportunities, prioritize business expansion initiatives, and optimize resource allocation across customer segments and domains

• Structure ambiguous strategic questions about business expansion and revenue generation into clear analytical problems, then synthesize quantitative analysis and qualitative insights into strategic narratives that support executive decision-making

• Develop high-quality strategy documents, executive presentations, and analytical narratives for leadership reviews, external speaking engagements, conferences, and customer forums

• Influence C-level executives and cross-functional leadership teams while navigating complex organizational structures to drive strategic alignment on business expansion initiatives

• Manage relationships with external partners and stakeholders to support monetization and revenue strategies

• Manage multiple concurrent strategic initiatives with competing priorities across different AWS domains

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

• Experience assessing complex data sets and developing recommendations based on assessments

• 7+ years of experience in strategy, management consulting, analytics, or business strategy roles in a B2B high-tech environment

• Experience building analytical models that inform business expansion, monetization strategies, or resource allocation decisions

• Understanding of partner ecosystem dynamics and channel business models

• Familiarity with customer success metrics and value realization frameworks (Time to Value, adoption metrics, ROI measurement)

Preferred Qualifications

• Experience producing executive-level written materials and presenting to executive audiences

• MBA, or Advanced degree

• Management consulting experience (McKinsey, BCG, Bain, or equivalent strategy consulting firms)

• Experience developing monetization strategies or revenue models for customer success or professional services organizations

• Experience with AWS services, cloud technology business models, and SaaS environments

• Demonstrated ability to identify opportunities across multiple product domains while working in ambiguous, fast-paced environments with minimal direction

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, CA, Mountain View - 210,200.00 - 284,300.00 USD annually

USA, WA, Seattle - 182,800.00 - 247,300.00 USD annually