Outpost Supervisor- Postcard Cabins Blake Brook, Epsom NH

Full Time

Epsom, NH, US

Salary: $20.00 Hourly

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Outpost Supervisor for Postcard Cabins Blake Brook, located at 76 Mountain Road in Epsom, NH 03234. Hiring pay starting at $20.00 per hour.

Job Purpose:

To maximize customer satisfaction by providing neat and clean guest cabins through the supervision, direction, and coordination of the cabin keeper/cleaners. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

• Supervises cabin keepers/cleaners in the prompt and efficient housekeeping of guest cabins

• Ensures that all cabins have been cleaned by checking cabin keepers' progress at the end of the day

• Supervises the completion of short notice requests for cabin changes

• Inspects all check out cabins after they are made up to ensure they are cleaned to Company standards.

• Monitors quality of cabins by conducting and documenting inspections of cleaned rooms

• Prepares maintenance work orders in regard to replacement or repair of furniture, fixtures, etc.

• Ensures completion by following through

• Checks the status of cabins on an ongoing basis and notifies cabin cleaners of any changes

• Checks VIP cabins

• Coordinates cleaning of cabins for proper prioritization of customer requests; VIP cabins, checkout cabins, etc.

• Assures cleaning supplies and tools are properly stored at the end of the day.

• Assists in monthly inventory of all linen and cleaning supplies

• Takes every opportunity to amaze the guests and has a strong ownership over ITR

• Ensures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied

• Responsible for assisting with the recruiting, training, and direction of new department associates

• Ensure all Housekeeping quality standards are complied with and that policies and procedures are consistently applied.

• Coordinate activities with other departments in order to facilitate increased levels of communication and guest satisfaction.

• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectation.

• Attends meetings related to budgetary, and brand standards compliance of the property.

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following:

• Work tasks are completed in varying indoor and outdoor settings: must be able to work in all weather conditions as well as temperature controlled environments.

• Walking and standing are required for close to 100% of the working day. Length of time of these tasks may vary from day to day and task to task.

• Position requires walking and giving direction most of the working day. Length of time of these tasks may vary from day to day and task to task.

• Must be able to lift up to 30 lbs on a regular and continuing basis.

• Must be able to exert well-paced ability in limited space.

• Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.

• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

• Requires manual dexterity to use and operate all necessary equipment.

• MUST have the ability to work a flexible schedule including nights, weekends and/or major holidays. Flexibility is needed for varying shifts from 7am to 11pm.

Other:

• Being passionate about people and service.

• Strong communication skills are essential when interacting with guests and employees.

• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.

• Basic math skills are used frequently when handling guest payments and assisting with inventory.

• Problem-solving, reasoning, motivating, and training abilities are often used.

• MUST have the ability to work a flexible schedule including nights, weekends and/or major holidays. Flexibility is needed for varying shifts from 7am to 11pm.

Amazing Benefits At A Glance:

• Medical/Dental/Vision

• Vacation & Holiday Pay

• 401(k)

• Life insurance

• Same-day pay available

• Team Driven and Values Based Culture

• Career Growth Opportunities/ Manager Training Program

• Reduced Room Rates throughout the portfolio

• Third Party Perks (Movie Tickets, Attractions, Other)

• Employee assistance program

• Employee discount

• Referral program