Customer Service Representative

Description

We are looking for a Customer Service Representative to join a team supporting customers in New Jersey. This Long-term Contract opportunity is ideal for someone who enjoys resolving billing and payment questions, guiding customers through online account tools, and delivering a detail-oriented service experience. The person in this role will work closely with cross-functional partners while helping customers understand payment options, account activity, and issue resolution. Success in this position requires clear communication, sound judgment, and the ability to manage a high volume of customer interactions with accuracy and care.

Responsibilities:

• Assist customers with using the payment portal, including completing online payments and setting up recurring payment options.

• Respond to billing and payment-related inquiries by researching issues, clarifying account details, and providing timely resolutions.

• Support customers during the move from one billing system to the other explaining updates and answering process-related questions.

• Investigate payment discrepancies, reconciliation questions, and credit-related concerns, escalating complex matters when appropriate.

• Maintain thorough and accurate records of customer conversations, account changes, and follow-up actions in internal systems.

• Partner with teams across Financial Services, Billing, Credit, Sales, Operations, and Customer Experience to address customer needs effectively.

• Manage challenging customer interactions with care, empathy, and a strong focus on problem solving.

• Identify recurring service issues or process gaps and share observations with management to support continuous improvement.

Requirements • 1–3 years of experience in a customer-facing role such as call center support, billing, accounts receivable, collections, payment processing, or financial services support.

• Strong verbal and written communication skills with the ability to explain invoices, payments, and account details clearly.

• Comfortable handling inbound customer inquiries related to billing, order entry, and payment questions.

• Proficiency with common business software, including Excel, Word, Outlook, and Teams.

• High attention to detail and the ability to document customer interactions and account updates accurately.

• Ability to remain patient, attentive, and solution-oriented when working with upset or demanding customers.

• Adaptability and willingness to learn new tools and processes quickly; experience with platforms such as Stripe, BillTrust, MyIWS, CS360, or Tower is a plus.

• Fluent in English; a college degree is preferred but not required. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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