Mental Health Outreach and Navigation Team Liaison

Mental Health Outreach and Navigation Team Liaison Onondaga County Adult Mental Health Syracuse, New York - Onsite Full-Time Nonexempt: 40 Hours Compensation: $52,000.00/yearly

Put the CARE in your CAREER!

At CCSI, ourmissionis to activate possibilities and spark change in organizations that put people first. Ourvisionguides us all in the right direction: a world of communities where everyone flourishes. CCSI is a trusted partner to human-centered organizations. We work with government, education, and non-profit institutions to strengthen their day-to-day operations, build successful teams, plan for the future, and increase their impact. We help organizations rise so communities can flourish. If you’re looking for a career with purpose that creates lasting change in the community, we encourage you to apply.

We are seeking a talented Mental Health Outreach and Navigation Team Liaison to join our team of nearly 500 employees. Are you looking for a fast-paced role where you can make a real impact in your community? CCSI is partnering with Onondaga County Department of Children and Family Services (DCFS) and Adult Mental Health to hire a Mental Health Outreach and Navigation Team Liaison. This is a unique opportunity to work directly on behalf of Onondaga County while being employed by CCSI. In this role, you’ll build strong connections across Syracuse’s human services network, support individuals and families in navigating critical mental health resources, and help strengthen community wellness at the county level. It's a dynamic position ideal for someone ready to grow their career in human services and make meaningful change every day.

The Mental Health Outreach and Navigation Team Liaison is employed by CCSI and working on behalf of our partner Onondaga County Adult Mental Health.

In this role, you will

• Meet with high-need individuals in the community as a liaison in order to connect them to community partners and referral sources.

• Triage incoming referrals; up to 15-20 individuals, including inquiries from individuals, families, and providers.

• Track progress through to service connection while maintaining documentation and client records through an internal database.

• Provide technical support when working with professional providers and in coordination with natural supports.

• Partner with individuals to complete an assessment of their immediate and future needs, explore supports, assist with problem solving and identifying long and short-term solutions leading to the identification of and connection to individualized and community support.

• Conducting timely engagement activities in a variety of settings with identified individuals and their natural supports.

• Establish positive, professional relationships with providers, responding in a collaborative, culturally responsive, trauma-informed and strength-based manner.

• Provide technical assistance and education to referring partners and provide opportunities for solution-focused collaboration. Move planning along with excellent facilitation and communication with all parties.

• Provide education to individuals regarding services available, gauging and encouraging individuals’ interest to engage in services and provide opportunities for solution-focused collaboration.

• Assist individuals with completing appropriate referrals and navigating the processes of obtaining services and community resources.

• Maintain a connection to difficult to engage populations and high need individuals.

• Provide short term continued support and or case management services throughout the response process.

• Performs other duties as assigned.

What You Bring

• BA/BS in Human Services with 2 years of relevant professional experience or equivalent education and work experience in the mental health, substance use, developmental disability, and/or criminal justice systems. ( see CCSI's equivalency chart (https://ccsi.org/wp-content/uploads/2026/04/CCSI-Equivalency-chart.doc.pdf) )

Required for this position are:

• Satisfactory completion of all required background screenings.

• Knowledge of community resources/providers.

• Familiarity with mental health, medical, substance use, and criminal justice terminology.

• Excellent written and verbal communication and interpersonal skills.

• Experience working with individuals with disabilities.

• Individuals with lived experience in the mental health, substance use and/or criminal justice systems are encouraged to apply

• Valid Class D New York State Driver License and access to a motor vehicle insured with $300,000 liability coverage to meet transportation requirements of the position.

At CCSI, you’ll enjoy

• Market-competitive compensation · An award-winning Wellness@Work (https://www.ccsi.org/employment/employee-benefits/) and employee benefits program.

• An organization that is committed to racial equity and anti-racist practices.

• Continuous professional development opportunities.

• A voice (https://www.ccsi.org/mission-vision-values/) in shaping CCSI’s ever-evolving diverse company culture.

We Are CCSI (https://www.ccsi.org/) !

For more than 30 years, CCSI has been a leading non-profit partner to government agencies, schools, and community-based organizations in the mental and behavioral health space. We aim to maximize these organizations’ potential to serve their communities by supporting their business operations and staffing needs. We dream of communities where everyone flourishes, and we are proud to help our customers move towards that goal.

At CCSI, you are not just part of a team, you are part of a community. You do not just fit in, you belong. We are proud of our steadfast commitment to equity, working diligently to remedy the impact of systems of racism and other forms of oppression to ensure that everyone in our employee community can flourish. We encourage applicants from diverse backgrounds to consider joining us.

CCSI does not accept inquiries from third-party recruiters or search agencies.

Coordinated Care Services, Inc (CCSI) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.