Call Center Agent
Most applications go out cold — see where you stand first. No sign-up to start.
Don't just apply. Show up ready.
Olive works from this exact posting — no sign-up to start.
At a glance
Job overview
TAD PGS, Inc. is hiring a Call Center Agent. The company offers a contract Call Center Agent role that is fully remote, paying $21.00 per hour. The position involves handling inbound and outbound calls, assisting with account and settlement inquiries, documenting interactions, navigating multiple systems, and maintaining confidentiality while meeting productivity and quality standards.
Key focus areas include Handle inbound and outbound customer interactions professionally and efficiently, Assist customers with account inquiries, settlement-related questions, and general support needs, and Accurately document customer interactions and case details.
Successful candidates bring 1+ Years Call Center Experience. Important skills include Inbound Call Handling, Outbound Call Handling, Typing Accuracy, Documentation Accuracy, Active Listening, and Problem Solving. Preferred (not required): Communication, Computer Navigation, Multitasking, and Accurate Typing.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
We have an outstanding Contract position for a Call Center Agent. This position is 100% remote.
Pay Rate: $21.00
Job Responsibilities:
-
Handle inbound and outbound customer interactions professionally and efficiently
-
Assist customers with account inquiries, settlement-related questions, and general support needs
-
Accurately document customer interactions and case details
-
Navigate multiple systems and applications simultaneously
-
Maintain confidentiality and professionalism when handling sensitive information
-
Meet productivity, quality, and service-level expectations
-
Follow established workflows, scripts, and compliance procedures
-
Demonstrate strong listening, problem-solving, and de-escalation skills
Basic Hiring Criteria:
-
Previous call center, customer service, or contact center experience preferred
-
Must have a minimum of one year of call center experience
-
Strong verbal and written communication skills
-
Comfortable working in a fast-paced, metric-driven environment
-
Strong computer navigation and multitasking abilities
-
Ability to type and document information accurately
-
Professional demeanor with strong attention to detail
-
Must be able to articulate verbally clearly
Benefits offered vary by contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, and affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.
Military connected talent encouraged to apply.
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttp://www.tadpgs.com/candidate-privacy/orhttps://pdsdefense.com/candidate-privacy/
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
-
The California Fair Chance Act
-
Los Angeles City Fair Chance Ordinance
-
Los Angeles County Fair Chance Ordinance for Employers
-
San Francisco Fair Chance Ordinance
You've read the whole posting — now see how you match it.