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Quality Assurance Specialist

Marriott Vacations Worldwide

New York City, NYFull-time$30–40/hrPosted 1w agoVerified open 6 days ago
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At a glance

Compensation
$30–40/hr
Location
New York City, NY
Schedule
Full-time
Work Authorization
Not specified

Job overview

Marriott Vacations Worldwide seeks a Quality Assurance Executive to assist owners and guests by ensuring accurate document processing, quality, and customer service while upholding company standards and providing a supportive work environment.

Skills & qualifications

RequiredNice to have

Skills

Document ProcessingQuality AssuranceContract ReviewLoan Application ReviewCustomer ServiceCommunicationTeam CollaborationPhysical Stamina

Benefits

Medical Insurance
401(k) Match
Tuition Assistance

Full job description

Expected Income: $30/hr - $40/hr

Are you looking for a place where meaningful moments are made together?

We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Quality Assurance Executive, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

  • Competitive Pay

  • Medical/Dental/Vision/401K opportunities

  • Travel discounts

  • Credit Union Membership

  • Tuition Reimbursement

  • Professional Counseling & Family Support

  • Growth and Development Opportunities

*Benefit eligibility will vary by position

As a Quality Assurance Executive, a typical day will include:

  • Assure complete and accurate processing of documents pertaining to sales.

  • Focus on quality, accuracy, productivity and associate motivation with emphasis on monitoring consistency, effective feedback, and accurate tracking.

  • Review any paperwork discrepancies or deficiencies with the Sales Executive and/or Sales Manager.

  • Review details of contracts with customers.

  • Thoroughly review loan applications and financial documents with the customer and ensures proper completion.

  • Leverage resources for providing service to guests and Owners (e.g., Vacation Ownership Advisors) in an effective manner.

  • Fulfill requests from Owners regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.

Guest Experience and Company Standards

  • Welcome and greet guests and anticipate and address their needs.

  • Interact with colleagues and guests professionally and promptly.

  • Develop and maintain positive working relationships with others. Support team to reach common goals and listen and respond appropriately to the concerns of employees.

  • Always follow company policies and safety procedures.

To Become a Quality Assurance Executive:

  • Available to work a flexible schedule to include weekends and holidays.

  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

  • Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.

  • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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