Call Center Front Desk Receptionist
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At a glance
Job overview
LaSante Health Center is hiring a Call Center Front Desk Receptionist. LaSante Health Center seeks a Call Center Front Desk Receptionist to provide courteous phone support, accurately record patient information, and enhance the patient experience by acting as a liaison and assisting with various tasks as directed.
Key focus areas include Answer incoming calls courteously and promptly, confirming customers' language preferences as you assist them., Record information accurately into ECW., and Provide assistance and information to enhance patient experience..
Important skills include Customer Service, ECW, Verbal Communication Skills, Active Listening Skills, Computer Literate, and Creole.
Skills & qualifications
Skills
Qualifications
Full job description
Hours: 7:30/8am-5pm Monday-Friday
Medical Front Desk/Call Center
LaSante Health Center is seeking a Call Center Representative to join our team. The ideal candidate will possess exceptional customer service skills and play a crucial role in maintaining positive relationships with our patients, ensuring their needs are met.
Responsibilities:
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Answer incoming calls courteously and promptly, confirming customers' language preferences as you assist them.
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Record information accurately into ECW
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Provide assistance and information to enhance patient experience.
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Serve as a liaison between patients and the health Center, directing calls to appropriate departments as needed.
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Assist with additional tasks and projects as directed by supervisor.
Qualifications:
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Verbal communication skills
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Customer service experience
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Active listening skills
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Computer literate
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Bilingual in Creole or Spanish preferred
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