Customer Service Administrator 1
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At a glance
Job overview
Southeastern Freight Lines is hiring a Customer Service Administrator 1. The role involves general clerical duties supporting the Service Center’s operations, including scanning bills, handling driver check‑ins, managing cash reports, and providing phone coverage while assisting visitors and maintaining office functions.
Key focus areas include Use a scanning machine to ensure bills are properly loaded into the Company’s computer system for processing, Perform pick‑up of bills in routing office and deliver them to various locations on the dock, and Aid the Linehaul Dispatch area as needed when associates are on vacation or out sick.
Important skills include Customer Relations, Communicate Effectively, Manage Multiple Tasks With Interruption, Computer Skills, and Microsoft Office. Preferred (not required): Scanning, Driver Check-in, Cashier, and Receptionist.
Skills & qualifications
Skills
Qualifications
Full job description
As a Customer Service Administrator 1, you will be responsible for general clerical duties that assist in the operational function of the Service Center. Perform a variety of functions that may include a specialization or combination of activities in areas such as scanning, driver check-in, working in the Gate Office, cashier, or receptionist.
Use a scanning machine to ensure bills are properly loaded into the Company’s computer system for processing. Perform pick-up of bills in routing office and delivers to various locations on the dock. Aid the Linehaul Dispatch area, as needed, when associates are on vacation or are out sick. Receive drivers at gate and obtain information on driver’s name and freight that is on the trailers. A ssign drivers a number and assign appropriate place to unhook trailer. Direct visitors and truckers to various parts of the building or premises. Balance daily cash report and account for all bills and make and prepare all bank deposits and checks and verify all night deposits. Provide daily phone coverage for the Service Center by operating a switchboard console. Provide applicants with applications and collect them upon completion and welcomes visitors to the Service Center.
For this role, you must have: a High School Diploma or GED ; the ability to satisfactorily pass background check and alcohol and drug test ; 6 months of related experience and/or previous office experience ; strong customer relations skills to communicate effectively with internal and external customers ; the ability to manage multiple tasks with interruption ; computer skills ; and be familiar with Microsoft Office applications. We would prefer you to have previous experience with Customer Service, Microsoft Outlook, Microsoft Excel , and Multi-line phone systems. Pay: $17.85 -$ 22.51 Per Hour (pay may vary based on location and experience)
Work Shift
Second Shift
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