Client Experience Concierge
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At a glance
Job overview
CityVet is hiring a Client Experience Concierge. The Client Experience Concierge serves as the primary point of contact for clients at the hospital during appointments, drop-offs, pick-ups, and visitation times. This role focuses on ensuring a positive guest experience, working closely with the Care Navigation Team, and managing communication flow to support efficient hospital operations. The concierge also maintains a clean and comfortable lobby and exam room environment.
Key focus areas include Focus on the guest experience for each client during any times that they are present in the hospital lobby, exam room area or visiting their hospitalized pet, Work closely with the Care Navigation Team to ensure a stream-lined, well organized and comfortable experience for each client and their pet, and Facilitate hospital teams ability to work as efficiently as possible with minimal interruption by managing the flow of basic communication including updates and information flow through the appropriate channels.
Successful candidates bring Comfort in Hospital Clinical Environment, Customer Service Experience, and Ability to Multitask. Important skills include Customer Service, Defuse Tension, Friendly Communication, High Quality Care, and Excellence. Preferred (not required): Multitasking, Time Management, Compassionate Communication, and Clear Communication.
Skills & qualifications
Skills
Qualifications
Full job description
Position Overview: The Client Experience Concierge is the friendly point of contact for clients in the hospital during appointments, drop off/pick up and visitation times.
RESPONSIBILITIES & DUTIES
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Focus on the guest experience for each client during any times that they are present in the hospital lobby, exam room area or visiting their hospitalized pet.
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Work closely with the Care Navigation Team to ensure a stream-lined, well organized and comfortable experience for each client and their pet
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Facilitate hospital teams ability to work as efficiently as possible with minimal interruption by managing the flow of basic communication including updates and information flow through the appropriate channels
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Be the friendly and professional face of the Arista hospital
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Maintain clean and comfortable lobby & exam room environment
QUALIFICATIONS
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Comfort in hospital clinical environment required; Experience in veterinary general practice and specialty/ ER veterinary medicine preferred
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Customer service experience required
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Ability to multitask and prioritize during busy times
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Ability to kindly and compassionately communicate with clients during times of stress and to defuse tension by seeking appropriate support as needed
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Clear and friendly communication skills for direct, telephone, and texting with veterinary clinical staff
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Commitment to customer service, high quality care and excellence
COMPENSATION
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Competitive hourly pay; part time and full time opportunities
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Benefits dependent on hours worked
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