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Head of Workplace

Factory

San Francisco, CAJob$185–240K/yrPosted 3w agoVerified open 3 days ago
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At a glance

Compensation
$185–240K/yr
Location
San Francisco, CA
Work Authorization
Not specified

Job overview

Factory is hiring a Head of Workplace. Factory is seeking a Workplace Lead to design and operate the physical and experiential backbone of the company as it scales globally, building infrastructure, managing budgets, leading space planning, and delivering employee and visitor experiences across multiple offices. The role combines strategic planning with hands‑on execution, overseeing vendor relationships, lease negotiations, event logistics, and team development.

Key focus areas include Build infrastructure (vendor relationships, budgets, tooling, processes) that enables Workplace scaling, Manage workplace budget and report on spend, utilization, and ROI, and Hire and develop a team as scale requires it.

Important skills include Operations Management, Budget Process, Software Project Management, Space Planning, Team Leadership, and Event Planning.

Skills & qualifications

RequiredNice to have

Skills

Operations ManagementBudget ProcessSoftware Project ManagementSpace PlanningTeam LeadershipEvent PlanningHospitalityBuilding InfrastructureManaging Workplace BudgetReporting on Spend, Utilization, and ROIHiring and Developing TeamsSite SelectionLease NegotiationsBuildout for New OfficesHeadcount-Driven Capacity PlanningForecasting Space NeedsPartnering With Local Counsel, Contractors, and VendorsBuilding Repeatable PlaybooksDesigning and Running Onsite ProgramsBuilding Feedback LoopsLeading a Team of Office CoordinatorsPlanning and Executing Company-Wide EventsManaging Event BudgetsManaging Event VendorsManaging Event LogisticsPartnering With Leadership and Cross-Functional TeamsBuilding SystemsProject ManagementVendor NegotiationOwning BudgetsAccountability for OutcomesHospitality InstinctEnergized by AmbiguityMoving FastExcellent Judgment

Qualifications

7+ Years in Workplace, Facilities, or Closely Related Operations RoleExperience Opening or Scaling Offices in Multiple Markets/CountriesInternational Experience

Full job description

About the Role

We're looking for a Workplace Lead to build and run the physical and experiential backbone of our company as we scale globally. This is a rare role that sits at the intersection of strategy and execution: you'll design the systems, plan for capacity ahead of growth, and create an environment for employees and visitors alike that reflects who we are as a company.

This role is built for someone who thinks like an operator and acts like a host. You're comfortable owning a multi-year space strategy and a same-day event logistics in the same week.

What you will do and achieve Operations & Systems

  • Build the infrastructure (vendor relationships, budgets, tooling, processes) that lets Workplace scale without your personal bandwidth being the bottleneck

  • Manage a workplace budget and report on spend, utilization, and ROI

  • Hire and develop a team as scale requires it

Expansion & Space Planning

  • Lead site selection, lease negotiations (with legal/finance support), and buildout for new offices as we expand globally

  • Own headcount-driven capacity planning, forecasting space needs against hiring plans and adjusting in real time

  • Partner with local counsel, contractors, and vendors to stand up compliant, functional offices in new markets

  • Build repeatable playbooks so each new market opens faster and more predictably than the last

Employee & Visitor Experience

  • Own the day-to-day experience of every office the details that make people want to come in and want to bring people to

  • Design and run onsite programs, from daily operations to milestone moments (offsites, board meetings, exec visits)

  • Set the standard for how visitors, candidates, and guests experience the company from the moment they walk in

  • Build feedback loops with employees to continuously improve the workplace experience across locations

  • Build and lead a team of Office Coordinators across the newly formed offices

Events

  • Plan and execute company-wide events, from team offsites to all-hands to external-facing gatherings

  • Manage event budgets, vendors, and logistics end-to-end

  • Partner with Leadership and cross-functional teams on programming that reinforces culture and connection

Qualifications

  • 7+ years in Workplace, Facilities, or a closely related operations role, including experience opening or scaling offices in multiple markets/countries

  • Track record of building systems and playbooks, not just running programs

  • Strong project management and vendor negotiation skills; comfortable owning budgets and being accountable for outcomes

  • A genuine hospitality instinct - you notice the details others miss and care about how people feel in a space

  • Startup DNA: you're energized by ambiguity, move fast, and are just as willing to move furniture as you are to present a capacity plan to leadership

  • Excellent judgment on when to build for scale vs. when to keep things scrappy

  • International experience preferred (real estate, considerations across markets)

This is an in-office position (5 days/week) in San Francisco (walking distance to Caltrain)

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