Air Import Agent
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At a glance
Job overview
Expeditors International is hiring an Air Import Agent. The Air Import Agent ensures timely and accurate freight movement and information flow while delivering exceptional customer service within the Air Import Department, handling documentation, billing, compliance, and communication with customers and service providers.
Key focus areas include Ensure smooth and timely freight process flow, Ensure accurate and timely data entry into operating system, and Track and trace Air Import files as required.
Important skills include Excel, Microsoft Word, PowerPoint, Workflows, Effective Interpersonal Skills, and Pro‑Active Strong Organizational Skills.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Import Department.
Major Duties and Responsibilities
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operating system
- Track and trace Air Import files as required
- Use Workflows on daily basis
- Ensure timely delivery of freight to customers for Import shipments
- Ensure documents are timely sent to customer or broker for customs purposes
- Ensure accurate and timely client and Service Providers billing
- Interact with our customers in arranging their international shipments, meeting customer service standards
- Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)
- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
- Understand department process flow, constantly looking for areas of improved efficiency
- Ensure all customers' standard operating procedures are followed and updated
- Meet KPI standards, as per the company procedures
- Overseas communications, timely responses to emails and requests (internal and external)
- 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
- Understanding of air documentation process a plus
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Pro-active, strong organizational skills
- Good computer skills (Excel, Word, PowerPoint)
- IATA certification (preferred)
- Fluent in English Reporting Structure
- Air Import Supervisor and Manager
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
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