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Account Representative

Textron

Williamsport, PAFull-timeNo compensation foundPosted 1mo agoSeen in employer's feed 4 days ago
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At a glance

Compensation
No compensation found
Location
Williamsport, PA
Schedule
Full-time
Work Authorization
US work authorization required

Requirements

Credentials this posting asks for.

Bachelor's degree

Job overview

Textron is hiring an Account Representative. The Account Representative manages customer accounts, acting as the primary liaison between customers and internal departments, ensuring accurate order processing, timely communication, and efficient resolution of routine and complex inquiries for domestic and international clients.

Key focus areas include Provide account management support to customers, handling inquiries, order processing, and issue resolution, Collaborate with Procurement and Operations to deliver pricing and lead time quotations, and Process and release customer purchase orders through the ERP system.

Successful candidates bring Bachelor's Degree In Business Administration Or Related Field, 3-5 Years Customer Service Experience, and Piston Engine Product Knowledge. Important skills include Account Management, Order Processing, Issue Resolution, Microsoft Office, Microsoft Word, and Excel. Preferred (not required): Pricing And Lead Time Quotations, Monitor And Track Order Status, Coordinate Shipping Logistics, and Record And Track Customer Complaints.

Skills & qualifications

RequiredNice to have

Skills

Account ManagementOrder ProcessingIssue ResolutionMicrosoft OfficeMicrosoft WordExcelExport RegulationsInternational Shipping ProceduresTrade DocumentationOrganizational SkillsCommunicationSelf-MotivatedProblem-SolvingCustomer-Focused ApproachCollaborationConflict ResolutionTime ManagementAbility to InfluenceAdaptabilityOracleNoetixQlikProblem-Solving AbilitiesGeneral Aviation MarketAccount Management SupportERP SystemMonitor Order StatusExpediting RequestsShipping LogisticsResolve Shipping IssuesQIP SystemManage Engineering Process RequestsProcess Pricing Workflow RequestsForecast ManagementEngineering Change OrdersMonth-End ActivitiesService LettersService InstructionsService BulletinsExport Administration RegulationsRestricted Party ScreeningsQuality AuditsCompliance TrainingConflict Resolution SkillsInquiry HandlingPricing QuotationsLead Time QuotationsOrder Status MonitoringShipping Logistics CoordinationFreight ForwardersCustomer Delivery RequirementsEPR ManagementPricing Workflow ProcessingService Letters KnowledgeService Instructions KnowledgeService Bulletins KnowledgeExport Administration Regulations ComplianceMultiple Priorities ManagementInfluenceLead Without Direct AuthorityManage Multiple PrioritiesEffective Time ManagementAbility to Influence and Lead Without Direct AuthorityPricing and Lead Time QuotationsMonitor and Track Order StatusCoordinate Shipping LogisticsRecord and Track Customer ComplaintsQuality Improvement Process SystemInternal and External Quality AuditsCollaboration and TeamworkInfluence Without AuthorityTravel WillingnessExport Regulations KnowledgeCustomer ServiceTrade Documentation UnderstandingGeneral Aviation Market KnowledgeInfluence and Lead Without Direct AuthorityAdaptability and Willingness to TravelPiston Engine Product KnowledgeWillingness to TravelCommunication Skills

Qualifications

Bachelor's Degree in Business Administration or Related Field or Equivalent Experience3-5 Years Customer Service Experience

Full job description

Account Representative

Description

Job Title: Account Representative

Department: Sales & Customer Service

Reports To: Sr. Manager, Customer Service

Position Summary

The Account Representative is responsible for managing customer accounts and serving as the primary liaison between customers and internal departments. This role ensures accurate order processing, timely communication, and efficient resolution of both routine and complex customer inquiries for domestic and international clients.

Key Responsibilities

  • Provide account management support to customers, including handling inquiries, order processing, and issue resolution

  • Collaborate with Procurement and Operations to deliver pricing and lead time quotations

  • Process and release customer purchase orders through the ERP system

  • Monitor and track order status, providing updates and expediting requests as needed

  • Coordinate shipping logistics, including freight forwarders, carriers, and transit methods

  • Resolve shipping issues and ensure customer delivery requirements are met

  • Record and track customer complaints using the Quality Improvement Process (QIP) system

  • Manage Engineering Process Requests (EPRs) related to product configurations

  • Process pricing workflow requests

  • Support Sales Operations functions, including forecast management, Engineering Change Orders (ECOs), and month-end activities

  • Maintain knowledge of Service Letters, Service Instructions, and Service Bulletins and their customer impact

  • Ensure compliance with Export Administration Regulations and perform Restricted Party Screenings when applicable

  • Participate in internal and external quality audits

  • Complete required compliance training modules

  • Participate in cross-functional teams and ongoing training initiatives

Qualifications

  • Bachelor’s degree in business administration or related field, or equivalent experience
  • 3-5 years of relevant experience in customer service, Piston engine product knowledge preferred.

  • Proficiency in Microsoft Office applications (Word and Excel)

  • Working knowledge of Oracle, Noetix, and QlikView preferred

  • Familiarity with the General Aviation market (domestic and international) is a plus

  • Understanding of export regulations, international shipping procedures, and trade documentation

  • Strong organizational skills with the ability to manage multiple priorities

  • Excellent verbal and written communication skills

  • Self-motivated with strong problem-solving abilities

Core Competencies

  • Customer-focused approach

  • Strong collaboration and teamwork

  • Conflict resolution skills

  • Effective time management and organizational abilities

  • Ability to influence and lead without direct authority

  • Adaptability and willingness to travel as needed

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.

Preference given to Veterans of the U. S. Armed Forces.

Recruiting Company: Textron Systems: Lycoming Engines Primary Location: US-Pennsylvania-Williamsport Job Function: Product Support Schedule: Full-time Job Level: Individual Contributor Job Type: Standard Shift: First Shift Job Posting: 08/14/2026, 8:14:43 AM Job Number: 342011

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