Technical Support Representative Night shift

CGS Nexus

Remote · location unlistedFull-time / TemporaryPosted 2 days agoStill listed 2 days ago

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At a glance

Compensation
No compensation found
Location
Remote · location unlisted
Schedule
Full-time / Temporary
Work Authorization
Not specified

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Job overview

The company seeks an organized, efficient, and detail‑oriented Technical Support Representative for night‑shift work. The role requires strong technical expertise, problem‑solving abilities, and the capacity to support and maintain POS software and hardware for retail locations while working independently and communicating with store staff.

Skills & qualifications

RequiredNice to have

Skills

POS SoftwarePOS HardwarePOS TerminalsScannersScalesPrintersCash DrawersMonitorsKeyboardsComputersNetworkingElectronic TroubleshootingBoard Level RepairComponent Level Repair

Qualifications

Proven Experience and Knowledge in Replacing Configuring and Setting Up New Hardware and SoftwareStrong Understanding of POS HardwareProficient in Electronic Troubleshooting at the Board LevelProficient in NetworkingOwn Equipment Including Dual Monitors and Strong Wired Internet Connection

Full job description

Technical Support Representative - Night Shift

Full-Time Temporary Position

Job Description:

We are seeking an organized, efficient, and detail-oriented Technical Support Representative. The ideal candidate will possess strong technical expertise and the problem-solving skills necessary to provide effective support and maintenance.

Key Responsibilities:

  • Provide comprehensive support, repair, and assistance to retail locations regarding POS software and hardware issues.
  • Repair and maintain equipment, including Point of Sale terminals, scanners/scales, printers, drawers, monitors, keyboards, and computers, along with their relevant software.
  • Assist in the setup and installation of new hardware and POS-related software.
  • Perform troubleshooting on core system remote devices.
  • Engage in various computer-related break-fix repairs as needed.
  • Effectively manage time, prioritize tasks, and work independently while maintaining strong communication with store staff.

Qualifications:

  • Proven experience and knowledge in replacing, configuring, and setting up new hardware and software.
  • Strong understanding of POS hardware (including all peripherals)
  • Proficient in electronic troubleshooting at the board level, with capabilities to repair terminals, computers, and peripherals at the component level.
  • Proficient in networking.

You need to have your own equipment that you can use, including dual monitors and a strong wired internet connection.

If you are a motivated individual who thrives in a fast-paced environment and enjoys problem-solving, we invite you to apply for this exciting opportunity.

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