Manufacturing Service Desk & Support Developer (Remote/Puerto Rico)
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At a glance
Job overview
Insight Global is hiring a Manufacturing Service Desk & Support Developer (Remote/Puerto Rico). An aerospace manufacturing employer seeks a remote Programmer/Support Developer based in Puerto Rico to provide tier 1 and tier 2 support for React.js web applications, troubleshoot issues via ServiceNow or Jira, run and verify SQL queries, and deliver technical remedies or escalations as needed, requiring strong communication and organizational abilities.
Key focus areas include Provide tier 1 and tier 2 support for React.js web applications, Triaging and troubleshooting application issues received via ServiceNow or Jira, and Run SQL queries to pull data and verify existing queries.
Important skills include React, Python, SQL, Web Application Troubleshooting, Jira, and ServiceNow.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
An aerospace manufacturing employer is looking for a Programmer/Support Developer to join their team remotely based in Puerto Rico. This position is open due to an increased need in support of the company's Manufacturing web application portfolio. The Programmer/Support Developer will be responsible for primarily providing tier 1 and tier 2 support for React.js web applications within this portfolio. This role will involve hands on programming in Reactjs and Python. This person will receive tickets through either ServiceNow or Jira when users have issues with the application and they will be responsible for triaging and troubleshooting the issue to understand the issue and figure out what is exactly happening, and why. They will need to run SQL queries to pull data and ensure existing SQL queries are doing what they are intended to do. Depending on the issue, this resource will perform the technical remedy, or if needed will escalate. The Programmer/Support Developer should be well versed in SQL as they may need to run SQL queries to pull data from the application and troubleshoot issues. Strong communication skills and organizational skills are a must have for this role.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
2-5 years of experience within a service desk/IT Support role
2-5 years of experience with Python, React js, or other object oriented programming
Strong expertise with SQL
Strong web application troubleshooting expertise
Previously worked with Jira and/or ServiceNow ticketing systems
Experience working in a manufacturing environment
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