Bell Clerk - Hale Hōkūala Kauaʻi, Curio Collection by Hilton
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At a glance
Job overview
Hilton is hiring a Bell Clerk - Hale Hōkūala Kauaʻi, Curio Collection by Hilton. Hilton is seeking a Bell Clerk for its new Hale Hōkūala Kauaʻi resort in Lihue, HI. The role involves providing phone support, verifying guest details, generating delivery lists, handling luggage, and resolving guest concerns while embodying the brand’s hospitality values.
Key focus areas include Provide exceptional phone support by answering calls promptly and coordinating guest requests, Verify guest details for delivery, confirming room numbers and names in the system, and Generate and distribute delivery lists for arrivals, bag pulls, and guest items.
Preferred (not required): Exceptional Phone Support, Attention To Detail, Resolve Guest Concerns, and Hospitality.
Skills & qualifications
Skills
Qualifications
Full job description
Job Identification: 218173
Job Category: Guest Services, Operations, and Front Office
Job Schedule: Full time
Salary $23/USD/Hourly to $26/USD/Hourly
Equal Opportunity Employer EOE, including disability/vets
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Bell Clerk , you’re not just answering calls and relaying guest needs – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Join the Opening Team at Hale Hōkūala Kaua ʻ i, Curio Collection by Hilton !
Be part of something extraordinary from the very beginning. As a Bell-Clerk you'll be a part of the guest experience at Hale Hōkūala Kauaʻi, a new oceanfront destination overlooking the Pacific Ocean and Haʻupu Mountain. Located near Kalapaki Beach, Nawiliwili Harbor, and The Ocean Course at Hōkūala, this 210-room resort offers a unique opportunity to help launch a hotel that celebrates the spirit, culture, and natural beauty of Kauaʻi.
Team Members enjoy Hilton travel benefits, complimentary parking and meals, a supportive culture, and excellent opportunities for career growth.
The ideal candidate will possess minimum one year of customer service experience, schedule flexibility. Hotel experience is highly preferred.
Classification : Full-Time
Shift Pattern : Start time ranges between 8 am to 11 am
Here's what you'll do during a typical day:
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Provide exceptional phone support: Answer calls promptly and professionally, take orders and messages, and coordinate guest requests with bell assistance
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Verify guest details for delivery: Confirm room numbers and guest names in computer system to ensure efficient and accurate delivery of luggage and items – attention to detail is key here!
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Generate delivery lists: Create and distribute room lists for arrivals, bag pulls, and deliveries
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Handle guest belongings with care: Safely lift and transport guest luggage and packages from service vehicles and dolly carts to storage or guest delivery areas
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Resolve guest concerns: Address issues such as lost or damaged luggage, ensuring prompt resolution
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.
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