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Customer Support Representative II

ICONMA, LLC

Johnston, IAJobNo compensation foundTracked 2w agoSeen in employer's feed 2w ago
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At a glance

Compensation
No compensation found
Location
Johnston, IA
Work Authorization
Not specified

Requirements

Credentials this posting asks for.

Bachelor's degree

Job overview

ICONMA, LLC is hiring a Customer Support Representative II. Our client, an agriculture products company, seeks a Customer Support Representative II at its Johnston, IA location to provide front‑line technical support, resolve product inquiries, and improve customer satisfaction and retention.

Key focus areas include Provide front‑line technical support, information, and solutions to client dealers and customers on ISG product inquiries to optimize satisfaction and retention, Support customers via telephone, email, and chat while documenting each interaction in the case management system, and Create and maintain support tools and solutions available online.

Important skills include Interpersonal Communications, Negotiation, Conflict Resolution, Customer Service, Consumer Software Applications, and Computer Troubleshooting.

Skills & qualifications

RequiredNice to have

Skills

Interpersonal CommunicationsNegotiationConflict ResolutionCustomer ServiceConsumer Software ApplicationsComputer TroubleshootingData ManagementAgriculture Customer KnowledgePrecision FarmingAgriculture OperationsTechnology Dealer Channel ExperienceOff-Shift AvailabilityHoliday SupportTelephone SupportEmail SupportChat SupportSupport Tools Creation

Qualifications

Bachelor's Degree in Agriculture, Business, Engineering, IT or Similar DisciplineTechnical Certification in IT Database Management

Benefits

Medical Insurance

Full job description

Our Client, an Agriculture Products company, is looking for a Customer Support Representative II for their Johnston, IA location. Responsibilities:

  • The ISG R4 (Region 4) support team provides front-line technical support/information/solutions to client dealers and customers on Intelligent Solutions Group (ISG)product related inquiries, issues, and concerns to optimize customer satisfaction and retention.

  • Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system.

  • Technicians also create and maintain support tools/solutions available online.

Requirements:

  • Skills in interpersonal communications, negotiation, and conflict resolution

  • Experience with customer service / support

  • High comfort level and experience with consumer software applications

  • Strong computer and troubleshooting skills

  • Ability to work off-shift hours and occasional holidays to support the business

  • Experience with data management

  • Knowledge of agriculture customers

  • Agriculture operations experience, including Precision Farming experience

  • Prior work experience in Agriculture or Technology dealer channels

  • Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline

  • Manager highly prefers candidates with a degree, in any field such as Business, Math, Ag, etc..

  • If they are a high school graduate with no additional education, he would like to see them have a technical certification that shows that they understand how IT database management works

Why Should You Apply?

  • Health Benefits

  • Referral Program

  • Excellent growth and advancement opportunities

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